Job Description

Field Service Representative
Full Time

RAF Coningsby, Lincolnshire or Bristol (Admin Home base)/ Work location – Various, UK and International

Why Rolls-Royce?

An exciting opportunity has arisen to join our team supporting a variety of engine types across the UK and overseas Air Forces. Rolls-Royce is contracted to deliver a range of technical support services and maintenance capabilities at customer locations both in the UK and internationally. As an international mobile FSR, you would join a rotation of postings to support at customer locations in the UK and overseas. Each posting normally has a duration of between 2-5 years, depending on the location, before being rotated into subsequent support locations. Options and benefits to allow families to accompany on postings away from home are available.

At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet. Every great product needs a great business behind it. Our work is complex, innovative, highly challenging and rewarding, and it takes a range of professionals to do it. Having the right people means we can deliver excellence to our customers and pioneer the power that matters.

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

Our work is complex, innovative, highly challenging and rewarding, and it takes a range of professionals to do it. Having the right people means we can deliver excellence to our customers and pioneer the power that matters.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

What you will be doing

• Provide advice to customers around all aspects of engine maintenance and operation as well as support customers away from main operating base including specific tasking
• Reducing the number of unnecessary engine rejections occurring on the forward line; this will require close liaison with the forward line managers/supervisors; SOPs, assisting with trouble-shooting /fault diagnosis and liaison with Eng Ops.
• Provide support to help maintain customer satisfaction/complaint targets and delivery, including proactive management of issues to resolution through customer data systems
• Management of “in service” customer relationships across various levels within the Customer, OEM and Supplier organisations
• Carry out modular and LRI maintenance activities (location dependent)

Who we’re looking for

Being a part of Rolls-Royce you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

• Qualified to at least HND level or having equivalent relevant experience.
• Knowledge of aerospace Regulatory Requirements.
• A Customer focused attitude.
• Experience of aircraft propulsion system and maintenance at ML1 / ML2 is essential, any engine type
• Will have been trained within a propulsion maintenance organisation or come from a relevant Engineering / Service Engineering discipline, or holds equivalent qualifications

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

To apply for this role, you must be able to obtain Security Check (SC) clearance without any caveats to that clearance. Rolls-Royce will support the application for Security Clearance if you don’t currently already have this in place.

Due to the nature of work the business conducts and the protection of certain assets, you must hold a UK nationality. Any dual nationals will require additional scrutiny and background checks prior to commencing work.

Closing date: Monday July 8th 2024

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