• Job Description

  Req#: JR10215875

  Job Description:

  Airbus Commercial Aircraft is looking for a Field Service Representative to join our Field Service department based out of one of our Airbus customer sites in the United States.

  You will represent Airbus on site at the airline facility or in proximity to Customer and assist the FSM by providing on-site technical assistance, having contact with Engineering & Maintenance, Flight Operations, Training and Spares, ensuring communication between the airline and Airbus, in order to satisfy the Airbus Customer Services obligations towards the support of the airline. You’ll also run the station, if you’re the only representative in the airline or station.

  ** This position will based onsite at one of our customer locations in the united states - any person hired that is not currently in that location will be provided relocation support ** Job location/worksite is decided based off of Airbus customer need, people hired into this job opportunity may be required to move to another customer location at a future date in time **

  Meet the team:

  The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

  How we care for you:

  • Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
  • Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
  • Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
  • Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

  At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking.

  Your challenges:

  • Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (adapted to needs according to the A/C maturity).
  • Interface and connect with all departments at Airbus and the airline taking into account the changing organizations.
  • Assist in resolving aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involved financial exposure.
  • Demonstrate reactivity in front of Customer queries including timely facilitation of tech requests.
  • Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety.

  Your boarding pass:

  • A Bachelor’s degree in engineering (aerospace, aeronautics, mechanical, electrical), or in Aircraft Maintenance OR a FAA A&P License, or an EASA B1 or B2 license, or an AME License.
  • Three (3) to five (5) years’ experience in the areas of Aircraft Maintenance, and (or) Engineering, and (or) Flight Operations.
  • Technical qualifications/Training on Airbus Aircrafts, preferable A220, A300, A320, A330, A350, will be an advantage.

  Salary range:

  Salary range based on the required profile: $90,000 - $125,000 per year (annual bonus target of 8% also available). Information provided as an indication.

  Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

  Take your career to a new level and apply online now!

  Equal Opportunity:

  Airbus is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Airbus is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

  This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

  Company:

  Airbus Americas Customer Services, Inc.

  Employment Type:

  Permanent

  Experience Level:

  Professional

  Remote Type:

  Full remote

  Job Family:

  Customer Eng.&Technical Support&Services

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  Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

  By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
  Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

  Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

• About the company

  3642356 Airbus SE is a European multinational aerospace corporation.

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