Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Establishes new services and disconnects existing services by installing and removing water meters or turning valves.
• In-field delinquent account collections activities including severance disconnects.
• Performs field investigations of public complaints, violations of ordinances and of billing information.
• Repairs minor leaks in water meters and connections; and repairs or replaces meter boxes.
• Maintains records of duties performed, vehicle usage and maintenance.
• Maintains and updates maps, charts and graphs.
• Performs meter reading duties.
• Performs other related duties as required.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

In addition to Tier 1 duties:

• Handles escalated complex customer service matters in the form of CRMs.
• Install, operate, analyze, and report on specialized automated meters.
• Performs field investigations of public complaints, leak adjustments, violations of ordinances and of billing information.
• Maintains records of duties performed, vehicle usage and maintenance.
• Maintains and updates maps, charts and graphs.
• Performs meter reading duties.
• Assists supervisors in daily work scheduling, administrative and billing issues, and dispatching.
• Meter Reading Route analysis, billing analysis of commercial accounts, and billing cycle optimization.
• Refines or develops new procedures or guidelines.
• Trains new personnel.
• Automated Metering plans, procurement, and implementation.
• Un-metered Fire-line sizing
• Host/Sub-meter relationship analysis.
• School Board metering liaison (Interior AC unit credit meters)
• Tanker truck metering.
• Construction /Hydrant meter monitoring.

Job Specifications

• Knowledge of the functions, services, procedures and regulations of the unit or department to which assigned.
• Skill in meter reading.
• Skill in the use of basic hand tools.
• Ability to follow oral and written instruction.
• Ability to follow established procedures.
• Ability to work effectively with others.
• Ability to communicate effectively both orally and in writing.
• Ability to read and understand job related material.
• Ability to perform basic mathematical calculations.
• Ability to use tables to compute fees and interest.

Job Specifications

In addition to those listed under Tier 1, the incumbent must have:

• Knowledge of franchise operations, line maintenance operations, after hour procedures and leak detection methods and water conservation practices.
• Ability to resolve escalated customer issues.
• Skill in applying the application of supervisory techniques.

Physical Requirements

• Regularly required to drive, sit, and walk. In field they must move about, and reach with hands and arms. Dexterity is required.
• Frequently required to balance, stoop, kneel, crouch or crawl.

Work Category

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Physical Requirements

• Regularly required to drive, sit, and walk. In field they must move about, and reach with hands and arms. Dexterity is required.
• Frequently required to balance, stoop, kneel, crouch or crawl.

Work Category

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Minimum Qualifications Required

• Graduation from high school or possession of a GED Certificate; AND
• One year of experience in a job involving reading utility meters;

OR

• An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
• Possession of a valid Florida Driver's License.

Minimum Qualifications Required

• Graduation from high school or possession of a GED Certificate; AND
• One year of experience in a job involving daily public contact; AND
• One year of experience in a job involving utility meter reading;

OR

• An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
• Possession of a valid Florida Driver's License.