Epson Latinoamérica
Field Service Specialist - Remote Detroit
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Job Description
- Req#: 9157
Employer Industry: Professional Imaging and Printing Solutions
Why consider this job opportunity:
- Salary up to $95,943
- Comprehensive medical, dental, vision, and prescription drug coverage from the start date
- Generous paid time off, including sick time, vacation, and holidays
- 401K plan with company matching
- Opportunity to support and train customers in a collaborative environment
- Engaging work with a focus on customer satisfaction and technical expertise
What to Expect (Job Responsibilities):
- Analyze product failures and perform repairs to minimize customer downtime
- Conduct product installations and provide operator training on equipment maintenance
- Deliver service training to vendors and partners as assigned by management
- Assist in creating service and support documentation for pre and post-launch activities
- Provide hardware, software, and networking support via various communication methods
What is Required (Qualifications):
- Requires more than 50% travel, often on short notice
- 5-8 years of experience in advanced product support for commercial and industrial printing products
- Completion of a program at a community college, technical, or commercial school (minimum of a 2-year program)
- Ability to troubleshoot computer hardware and software problems
- Field/on-site repair experience
How to Stand Out (Preferred Qualifications):
- Experience with RIP and ICC Profile creation
- Ability to organize and write technical reports
- Familiarity with product specifications and manuals
- Strong communication skills for effective customer interaction
#ProfessionalImaging #TechnicalSupport #CareerOpportunity #CompetitivePay #RemoteWork
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Seiko Epson Corporation, or simply known as Epson, is a Japanese electronics company and one of the world's largest manufacturers of computer printers, and information and imaging related equipment.
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