• Job Description

  Req#: o5Aawfw5

  Job Description

  Join the Game: Become a Field Service Technician at AGS!

  Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

  What You’ll Do:

  Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.

  Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!

  Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.

  Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.

  ⚡ Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.

  Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.

  ⏰ On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.

  Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

  What You Bring to the Table:

  Education: High School diploma or GED

  License to Drive: A valid driver’s license, vehicle insurance

  Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).

  Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).

  Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).

  Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).

  Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

  What You’ll Love About This Role:

  Adventure Awaits: Traveling to the different casinos and customers in your territory

  Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.

  Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!

  Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

  Physical & Work Environment:

  You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

  Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!). Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

  Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

  *Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

  AGS is an equal opportunity employer.

• About the company

  AGS is an innovative developer, manufacturer, and supplier of casino games, systems, and technology.

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