Description

The Field Service Technician Level 2-4 at Okuma America Corporation is responsible for identifying root cause and corrective action in repairing a variety of Okuma products and installation of high-tech machines when necessary. Troubleshooting skills include mechanical alignment, hardware, software, peripheral devices and automation. This position will keep management informed of status by providing feedback to distribution, end users and Okuma service management with detailed trip reports. They will also produce technical/how to manuals strengthening distribution's ability to solve end user problems without Okuma direct support. This position contributes to the accomplishments of the customer service department through resolving complex problems that clearly exceeds the scope of distribution's ability.

Qualifications

Essential Job Functions & Responsibilities
Travel to customer facility to provide troubleshooting and repair support when required
Travel to customer facility for installation of new introductory model equipment
Travel to customer facility for installation of retrofits and install design improvements
Diagnosing and helping our customers with problems either on the phone or by e-mail
Generate technical bulletins and repair manuals
Adheres to all company employment policies and safe practices
Performs other duties as assigned and explores opportunities to add value

Experience/Training/Education
Associates Degree in Electronics or equivalent experience
Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as fundamental mechanical background including precision measurement, machine tool theory, hydraulics, and pneumatics
5 years of prior machine tool experience (Okuma preferred)
FANUC CNC experience (preferred)
Okuma-Howa product knowledge (preferred)
Prior technical writing experience (preferred)
Knowledge/Skills/Abilities
General:
Customer centric behavior and great team attitude
Must effectively prioritize and manage multiple responsibilities
Ability to work independently or as part of a team
Ability to work in a fast-paced production environment

Technical:
Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but include the use of: laser, ball bar, micrometers, calibers, precision levels, precision indicators, dynamometers, etc.
Advanced assembly drawing interpretation
Strong analytical and troubleshooting skills
Customer centric behavior and great team attitude
Basic mechanical/electrical skills
Ability to read blueprints, electrical schematics a plus
Basic use of hand tools and variety of electrical and mechanical devices, such as precision measuring equipment, multimeters, oscilloscope, cranes, forklifts, etc.
Use of basic PC tools, such as Outlook, Word, Excel
Strong troubleshooting skills

Communication:
Excellent verbal and written communication skills, as well as exceptional listening skills
Exceptional ability to speak and write effectively in a business environment
Exceptional ability to ask necessary questions

Math & Reasoning:

Ability to define problems, collect data, establish facts, and draw valid conclusions
Strong math skills
Ability to carry out instructions furnished in written, oral, or diagram form
Ability to manage multiple projects simultaneously and willingness to adapt to change and take initiative
Physical and Environmental Elements
Physical Demands:
Ability to sit continuously for 1/4 of the normal work shift, and stand, walk, and reach with hands and arms for at least 3/4 of the normal work shift
Ability to lift and carry, push, or pull up to 70 pounds
Ability to stoop, crouch and reach
Ability to talk or hear continuously
Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)
Finger dexterity is required frequently for over 3/4 of the normal work shift including operating a phone, computer/ electronic equipment, electronic tools, pallet jack, and forklift

Work Environment:
About half of the position’s functions are performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone)
The other half of the position’s functions are performed either at a customer site or in the Okuma warehouse/ showroom. Will often interact with the production/warehouse environment. Thus, the employee may work in an open warehouse area where temperatures may be subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels
A small portion of the position’s functions may be performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone)

Special Requirements
Maintain annual OSHA safety certifications as required by job duties
Frequent travel required (75+%)