• Job Description

  Req#: 179620

  Job Details

  Job Location: Okuma America Corporation - CHARLOTTE, NC

  Position Type: Full Time

  Education Level: 2 Year Degree

  Salary Range: Undisclosed

  Travel Percentage: Up to 75%

  Job Shift: Day

  Description

  Job Description Summary
  The Field Service Technician Level 2-4 at Okuma America Corporation is responsible for
  identifying root cause and corrective action in repairing a variety of Okuma products and
  installation of high-tech machines when necessary. Troubleshooting skills include mechanical
  alignment, hardware, software, peripheral devices and automation. This position will keep
  management informed of status by providing feedback to distribution, end users and Okuma
  service management with detailed trip reports. They will also produce technical/how to manuals
  strengthening distribution's ability to solve end user problems without Okuma direct support. This
  position contributes to the accomplishments of the customer service department through resolving
  complex problems that clearly exceeds the scope of distribution's ability.
  
  The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor
  does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals
  with disabilities to perform the essential functions.
  Essential Job Functions & Responsibilities
  • Travel to customer facility to provide troubleshooting and repair support when required
  • Travel to customer facility for installation of new introductory model equipment
  • Travel to customer facility for installation of retrofits and install design improvements
  • Diagnosing and helping our customers with problems either on the phone or by e-mail
  • Generate technical bulletins and repair manuals
  • Adheres to all company employment policies and safe practices
  • Performs other duties as assigned and explores opportunities to add value

  Qualifications

  
  

  Experience/Training/Education
  Associates Degree in Electronics or equivalent experience
  Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as
  fundamental mechanical background including precision measurement, machine tool theory,
  hydraulics, and pneumatics
  5 years of prior machine tool experience (Okuma preferred)
  FANUC CNC experience (preferred)
  Okuma-Howa product knowledge (preferred)
  Prior technical writing experience (preferred)
  Knowledge/Skills/Abilities
  General:
  Customer centric behavior and great team attitude
  Must effectively prioritize and manage multiple responsibilities
  Ability to work independently or as part of a team
  Ability to work in a fast-paced production environment
  Technical:
  Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but include
  the use of: laser, ball bar, micrometers, calibers, precision levels, precision indicators,
  dynamometers, etc.
  Advanced assembly drawing interpretation
  Strong analytical and troubleshooting skills
  Customer centric behavior and great team attitude
  Basic mechanical/electrical skills
  Ability to read blueprints, electrical schematics a plus
  Basic use of hand tools and variety of electrical and mechanical devices, such as precision
  measuring equipment, multimeters, oscilloscope, cranes, forklifts, etc.
  Use of basic PC tools, such as Outlook, Word, Excel
  Strong troubleshooting skills
  Communication:
  Excellent verbal and written communication skills, as well as exceptional listening skills
  Exceptional ability to speak and write effectively in a business environment
  Exceptional ability to ask necessary questions
  Math & Reasoning:
  Ability to define problems, collect data, establish facts, and draw valid conclusions
  Strong math skills
  Ability to carry out instructions furnished in written, oral, or diagram form
  Ability to manage multiple projects simultaneously and willingness to adapt to change and take
  initiative
  Physical and Environmental Elements
  Physical Demands:
  Ability to sit continuously for 1/4 of the normal work shift, and stand, walk, and reach with hands
  and arms for at least 3/4 of the normal work shift
  Ability to lift and carry, push, or pull up to 70 pounds
  Ability to stoop, crouch and reach
  Ability to talk or hear continuously
  Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)
  Finger dexterity is required frequently for over 3/4 of the normal work shift including operating a
  phone, computer/ electronic equipment, electronic tools, pallet jack, and forklift
  Work Environment:
  About half of the position’s functions are performed in the office environment with standard
  equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic,
  and phone)
  The other half of the position’s functions are performed either at a customer site or in the
  Okuma warehouse/ showroom. Will often interact with the production/warehouse environment.
  Thus, the employee may work in an open warehouse area where temperatures may be subject
  to outdoor conditions in terms of cold and heat. There is exposure to various tools and
  equipment as well as forklift operations and corresponding noise levels
  A small portion of the position’s functions may be performed in the office environment with
  standard equipment and moderate noise levels (examples: computers, printers, fax, copiers,
  light traffic, and phone)
  Special Requirements
  Maintain annual OSHA safety certifications as required by job duties
  Frequent travel required (75+%

• About the company

  Okuma America Corporation helps users gain competitive advantage through the open possibilities of our CNC machine tools and advanced technologies.

Notice