• Job Description

  Req#: R4980

  Mechanics Bank is currently searching for an IT Support Specialist to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will work onsite in Roseville, California.

  This person will be a first point of contact for IT related questions. The primary task of this position will be to troubleshoot and resolve issues for on premise employees ranging from basic requests to complex issues. In addition, this person will collaborate with other internal IT teams and act as remote hands for complex implementations and troubleshooting. This person must be extremely detail-oriented, able to multi-task in a demanding environment, and possess exceptional communication and organizational skills.

  What you will do

  • Installs, configures, troubleshoots and resolves computer, telephone and peripheral issues for end users.
  • Completes and creates Service Desk work orders for issues that arise or are reported via call or walk-up and ensures they are completed within the previously agreed Service Level Agreement guidelines.
  • Builds rapport with client base to provide quality customer service to staff.
  • Responsible for communicating and coordinating with users on required work orders and/or any other related duties.
  • May act as upper level support to clients to support more complex projects or customer service issues.
  • Performs all other job duties as assigned by manager.
  • Provide remote hands support and onsite deployment of new technology equipment including, servers, computers, routers, switches, mobile devices, new applications, etc.
  • Implements software and hardware changes on workstations, servers, routers, and switches on-site in collaboration with other IT teams.
  • Responsible for maintaining accurate inventory information, and overseeing Information Technology.
  • Maintains functioning spare equipment in in order to supply rapid response times to hardware failures.
  • May be assigned to document, coordinate, plan, and execute project initiatives.
  • Responsible for providing accurate data for monthly/yearly reporting of metrics to management.
  • Responds to emergency network outages in accordance with business continuity and disaster recovery plans.

  Who you are

  • 3 years of IT Support / technician experience preferred.
  • Knowledge of job skills, company and department policies and procedures to complete most situations ordinarily encountered.
  • Able to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Researches non-routine inquires. Exercises good judgment within defined procedures and practices to determine appropriate action.
  • Experience with installing equipment, including but not limited to desktop printers, UPS and servers. Must be able to lift/manage equipment up to 50 pounds.
  • High School Diploma or GED required.
  • A+ or N+ or Security+ (Other certifications that meet or exceed this criteria may be considered on a case-by-case basis).

  #LI-DNI

  Pay Range: $24.50 - $33.00 hourly

  Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

  • Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here.

  • To learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

    California Privacy Policy for Prospective Employees | Mechanics Bank

• About the company

  Mechanics Bank is a full-service community banking financial institution headquartered in Walnut Creek, California.

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