• Job Description

  Req#: 3531553

  As an award-winning “Companies That Care” organization for our commitment to social responsibility, Level 10 focuses on its most valuable assets...our employees. Our idea is simple: to create solutions that allow an easy & enjoyable work life for both our internal & external customers. That’s why we ranked 8% over the National norm in employee satisfaction & engagement.

  Headquartered right outside of Chicago, IL in Hoffman Estates, and with a secondary location in Spokane, WA, Level 10 procures, deploys and supports IT technologies for major national retailers & restaurants.

  
  

  We’ve grown our company year-over-year by partnering with great people and remaining committed to creating real, engaging and long-term relationships with them. The environment we work in every day promotes wellness through a strategic focus on financial, physical and emotional health, and is demonstrated through initiatives you won’t see at your average company like:

  100% medical benefits & optional pet insurance.

  • 401(k) with company match.
  • Mid-day brain-breaks & physical challenges.
  • Complimentary gym membership.
  • Our Forward10 program that provides paid time-off to volunteer, dollar-for-dollar match to charitable donations and builds STEM labs in underserved communities.
  • Partial tuition reimbursement.
  • Annual Competitions in ping-pong, air hockey, darts, shuffleboard & foos ball for cash prizes, prime parking spots, and, of course, bragging rights.
  • Surprise Gratitude Events, like Parking Lot Putt-Putt, Taco Tuesdays, Food Truck Lunch Hours, and Yogurt Parfait Breakfast Bars.
  • Legendary holiday company parties.

  Our linear management style & self-accountable culture has built by the owners, who just so happen to be the actual employees. As a 100% Employee Stock Ownership Plan company, Level 10’s employees are actually employee-owners and share in the capital growth & profits through Company stock so long-term wealth accumulation is possible. Not every employer challenges you to dream about not working one day…we do.

  
  

  Responsibilities:

  • Lead collaboration efforts with customer contacts and Level 10 PMO to architect documents for projects
  • Execute on-site Proof of Concepts and document all critical success factors
  • Draft, revise and maintain all project documents for all customers
  • Identify and implement all critical deliverables for each project such as picture and video deliverables and managers acceptance forms
  • Identify and assign project parameters such as Technician Tier Level 1,2,3,4,
  • Support and train other departments on project specs and expectations
  • Execute material takeoffs using customer provided floorplans and documentation resulting in the Bill of Materials that will be used to execute and complete the work by others.
  • Participate in Technician Review Meetings to identify an appropriate tier rating
  • Support Escalations from the Field Technician Support Team
  • Position requires travel up to 75%. Ability to travel on short notice.

  
  

• About the company

  Level 10 strategically bundles our retail technology services to offer merchants support for deploying POS systems and most other store IT projects.

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