Description

• Supervise and train field technicians and facilitate the advancement of technician's skills and knowledge of the low voltage industry.

• Manage, train and evaluate designated service and installation technicians.
• Relay customer questions and complaints regarding installation and service to the department managers.
• Provide technical support to service and installation technicians.
• Monitor technician's compliance with company policies and standards pertaining to field repairs and installations.
• Enforce safety regulations on the job site.
• Promote and maintain an efficient work environment in the field.
• Educate designated service and installation technicians in NEC 70, NEC 72, and Bay Alarm Company standards.
• Schedule training and education for technicians at the Bay University
• Provide 24 hour on-call support that may be required even on weekends and holidays.
• Work daily with the Operations Manager (or Installation and Service Managers) for the advancement of the technicians.
• All other miscellaneous responsibilities and other duties as assigned

• 3-5 years alarm installation experience preferred
• Must have qualified L&I work hours towards obtaining a EL06 card
• Journeyman experience preferred but not required
• Pass classes and exams
• 2 years as a level III installer or Senior Level technician required
• 3-5 years experience training or directing others required
• Successful completion of Trainer -- Install 2 (Trainer 2) course required
• High school diploma or equivalent required
• 1-2 years post-high school education preferred
• Excellent communication skills required Other Qualifications:
• Good interpersonal skills required
• Thorough knowledge of security systems required
• Thorough knowledge of NFPA and UL standards required
• Basic understanding of NEC and building codes required
• Basic data entry and retrieval skills required
• Intermediate word processing and basic spreadsheet competence preferred

Preferred:

• 3-5 Years direct industry experience
• EL06 Limited Energy License
• NICET Level 2 Certification Fire Alarm Systems
• FA-1 Seattle Fire Certification
• Specific product experience: Burglary (DMP/Ademco) / Access (DMP/PDK) / CCTV (Open Eye/Digital Watchdog/Axis) / Fire Alarm (Firelite/Autocall/Silent Knight)

City

Seattle

Pay Range

$80k - $100k/Salary + Quarterly Bonus + $6,000 Sign on Bonus