Cynet Systems Inc
Field Support Technician
What's your preference?
Job Description
- Req#: 25-32430
- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
- Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops.
- Safely move equipment point to point using wheeled carts and vehicles
- IMACD & Asset Inventory experience.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, and solve common issues.
- Ability to use remote desktop connectivity applications.
- Working knowledge of imaging utilities such as Ghost, SCCM, etc
- Delivery and setup of PC equipment to end-users.
- Use a trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone).
- Demonstrated proficiency in Microsoft OS and Microsoft applications.
- Demonstrated proficiency for the installation of desktop software and troubleshooting.
- Working knowledge of Microsoft Active Directory and GPO.
- Strong customer service skills.
- Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows operating systems
- Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98.
- Servers: 2012, 2008 r2, 2008, 2003, 2000.
- Functionally capable with Apple OS X.
- Advanced troubleshooting skills with hard drive encryption software
- Advanced level skills in the Microsoft Office Suite:
- Word, Excel, PowerPoint, Outlook configuration issues with Exchange.
- Strong client-side remote access troubleshooting skills.
- Demonstrate strong skills supporting printers in an enterprise environment
- Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
- Strong software installation and support skills.
- Disciplined, systematic problem solving skills required.
- Relevant Experience : 3 Years minimum.
- Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred).
- Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,Video Conference Rooms Devices (Audio & Video).
- Tools : Windows OS, MS Office, O365, Mac OS (preferred).
- Ticketing System: ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
- Others: Excellent Communication – soft skills (read, write & speak).
Job Description:About the company
We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.