• Job Description

  Req#: REQ-14538

  It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

  Being part of the Dutch Family

  You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!

  Dutch Bros mission statement

  We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.

  Who we are

  Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.

  We love people and we love OUR people! Here’s what we offer

  Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

  • Medical/Dental/Vision/Short Term Disability/Life insurances

  • Paid Sick Days

  • 401(k) plan with employer match after one year of employment

  • Education Benefit Program

  • Vacation/Floating Holidays/Paid Time Off

  • Paid Parental Leave

  • Flexible Schedule

  • Paid Volunteer Days

  • Various employee discounts

  • Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

  Position Overview

  The primary responsibility of the Field Technology Specialist is to improve operational effectiveness through Technology and provide support to both Field and IT leaders to resolve Field related issues. This may be through upgraded processes, tools, equipment, or training. The person filling this role will work with cross-departmental stakeholders to test, validate, and implement technological solutions that protect and improve the Broista and customer experience. This person will also be responsible for ensuring our system documentation is up to date as solutions are found, overseeing the implementation of proven solutions, and monitoring effectiveness.

  Job Qualifications

  • Bachelor’s degree in a related field or 4 years related experience, required

  • 1-2 years Dutch Bros leadership experience preferred

  • Experience in Dutch Bros stand operations preferred

  • Willingness to travel up to 25% of the time

  Location Requirement:

  • This position is located in Phoenix, AZ and is required to be in office 4 days a week

  Key Result Areas (KRAs)

  Ensure Field technology systems are effective and efficient:

  • Work with leadership to determine pain points from the field, project priorities, and gain approval of solutions to field technology systems

  • Work with other DBHQ Business Units to ensure all Field technologies are effectively supported

  • Cross-reference with other DBHQ Business Units to ensure processes are aligned for field employees

  • Write policies, SOPs, work instructions, and create forms, as needed

  • Troubleshoot and determine the root cause of technological process problems or failures by observing, receiving, and otherwise obtaining information from all relevant sources

  • Work with Standards leaders to ensure documentation is accurate as solutions are proven (prior to full implementation)

  • Support the Field Technology Manager in creating technology roadmaps for Field systems

  • Drive improvements to the user experience for field employees

  • Aid the IT team in escalated Field support for technology issues. This will include being on call to support issues as they arise

  Support the implementation of Field Technology solutions:

  • Work with the Field Communications team to create communication plans for Field Technology updates

  • Communicate with and create assets for the Field Learning team to ensure training is prepared, as needed

  • Support the Field Technology Manager in creating appropriate implementation timelines, reflective of urgency and impact

  • Monitor the effectiveness of solutions, post-implementation, to determine the success

  Be a subject matter expert for Field Technologies:

  • Support the Field Technology Manager in Training Field Ops Area VPs, Business Coaches, and Operators on proven technology solutions

  • Provide operational knowledge to various HQ teams on how the Field will leverage technology with a primary focus on the Broista and customer experience

  • Maintain a strong understanding of field technologies which include but is not limited to: Point of Sale, Scheduling Software, and the HRIS.

  Competencies

  • Adaptable

  • Initiative

  • Collaborative

  • Communication

  • Effective Prioritization

  • Functional and Tech. Expertise

  Physical Requirements

  • Occasional lifting up to ten lbs.

  • Must be able to work in a climate-controlled office environment

  • Vision must be good, or corrected in order to perform essential job duties

  • Hearing must be good, or corrected in order to have the ability to understand information to perform essential job duties

  • Ability to read and write in English in order to process paperwork and follow up on any actions necessary

  • Sitting for extended periods of time

  • Manual dexterity needed for keyboarding and other repetitive tasks

  Compensation:

  $65,065.47 - DOE

  If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

• About the company

  Dutch Bros Coffee is a privately held drive-through coffee chain headquartered in Grants Pass, Oregon, United States, with company-owned and franchise locations throughout the western United States.

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