Being part of the Dutch Family

You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!

Dutch Bros mission statement

We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.

Who we are

Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.

We love people and we love OUR people! Here’s what we offer

Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

• Medical/Dental/Vision/Short Term Disability/Life insurances

• Paid Sick Days

• 401(k) plan with employer match after one year of employment

• Education Benefit Program

• Vacation/Floating Holidays/Paid Time Off

• Paid Parental Leave

• Flexible Schedule

• Paid Volunteer Days

• Various employee discounts

• Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

Position Overview

The Field Training team serves as a critical player in the Field Operations System. We provide tools, education, and training for all positional levels of Dutch Bros operations. The Field Training Specialist will work cross-functionally with necessary teams to develop our organizational field training strategy, ensure that training created in DBU is successfully up to date and implemented in the field at every level, train field trainers in successful methodologies and practices, and collaborate with field leaders to monitor and assess training outcomes.

Job Qualifications

• Bachelor’s degree in a related field or 4 years equivalent experience, required

• Experience with Dutch Bros training programs required

• 1 year of leadership experience required

• MOB experience, preferred

• Exceptional communication and organizational skills - written and verbal

• Willingness to travel

Location Requirement:

This position is required to be in Phoenix, AZ

Key Result Areas

Maintain Develop effective and efficient training for all Field positions:

• Identify training needs and propose solutions for Broistas, MOB, Shift Leads, Managers, Assistant Managers, Regional Managers, and New Operators

• Collaborate with Field teams to identify job duties and levels of leadership skill sets required for each field position

• Facilitate spot training as needed to upskill up training crews throughout the field

• Work with the MOB team to help develop and align Dutch Bros training methodologies and best practices for teaching and learning

• Partner with the Learning & Development teams to update training materials and programs

Ensure successful implementation of DB training content:

• Observe training in the field through shop visits, often in collaboration with Optimization and Field Ops teams

• Continually evaluate training initiatives- tools, implementation, identifying gaps, and areas for the continued growth of training practices

• Advise the Field Learning Manager on adjustments needed to improve training

• Monitor and collect quantitative and qualitative data on training effectiveness

• Devise and implement solutions for discrepancies in training practices between operations, franchises, and regions

• Collaborate with the Field Learning team, Learning & Development, and applicable Field teams (Field Marketing, Optimization, Standards, Field Ops) to identify, envision, and develop new areas for training

• Ensure alignment of training decisions at HQ with practices of leaders, trainers, and employees in the field

Collaborate with HQ teams to ensure that all field training is in alignment with the latest Dutch Bros documentation and processes:

• Regularly attend documentation and change meetings

• Collaborate with Instructional Designers on the content needed in instructional materials while serving as a Subject Matter Expert

• Coordinate with the Manager of Field Learning to ensure DBU courses are updated

• Maintain accurate knowledge of operational procedures and note where changes are needed to ensure alignment in our documentation and training resources.

• Other duties as assigned

Skills

• Subject Matter Expertise

• Training Delivery

• Communication Skills

• Learning Technology

• Needs Assessment

• Evaluation and Assessment

• Relationship Building

Physical Requirements

• Occasionally move or lift office items

• Must be able to work in an office environment

• Must be able to communicate in an effective manner to perform job duties

• Vision must be good or corrected in order to perform essential job duties

• Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties

• Ability to read and write in English in order to process paperwork and follow up on any actions necessary

• Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment