Company Description

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for a Finance Assistant to join the Raffles London at the OWO.

The Finance Assistant role is a great opportunity to gain exposure and experience of the finance department of a luxury five star hotel and offers one of the most varied roles in the team. The focus of this role to support the rest of the team to ensure we achieve tasks within the predetermined timeframes, support the operation so they are able to provide exceptional service to our guests and maintain strong relationships with stakeholders, including our suppliers, agents, residents, AR account holders, so they help us to do this. There is the scope to learn about all sections of finance, whilst assisting colleagues, especially during their periods of pressure i.e. Cost Control during stock takes, Payables prior to month end, Receivables when they have a lot of invoices to send at once may be a few examples. An important part of this role is to ensure our travel agents are paid their due commission in a timely manner for both individual stays and group & event accounts, this includes liaising with both our valued agents and our colleagues on an ongoing basis. Due to the volume of invoices which the hotel expects to receive, the Finance Assistant will assist the Accounts Payable Supervisor to ensure that we are able to process and pay invoices in a timely manner. The Finance Assistant needs to be flexible, helpful, with an eye for detail as well as have confident communication skills for emailing and calling our agents/suppliers to respond to queries.

RESPONSIBILITIES

• Working with Front of House team, ensure all individual commissions are verified in line with Fastcom requirements to ensure that our agents receive the correct amount of commission due, via Onyx, in a timely manner.
• Ensuring that Event commissions invoices (including Groups) are verified and processed in a timely manner, including gaining approval for Event commission invoices from the Director/Assistant Director of Events.
• Liaise with Director/Assistant Director of Events to ensure that the commission expenses for Events are accrued on a monthly basis.
• Coordinate with Accounts Payable to ensure payments are made in a timely manner
• Be the point of contact for our bookers for any commission queries ensuring that enquiries are followed through that agents are kept fully informed of progress and action taken.
• Coordinate any travel agent commission queries, liaising with Sales or relevant operational teams to validate enquiries and make necessary adjustments to allow processing of due commission
• Raise any concerns, including unresolved issues to the Financial Controller

Additional Information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• You will be offered a competitive salary.
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Staff meals whist on duty.
• Employee assistance program, including virtual GP and financial advice.
• We offer Life Assurance to all our colleagues.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Free dry cleaning for uniform.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.