Job Description

FINANCIAL ADVISOR

OFFICE OF THE REGISTRAR

NorQuesters are difference makers and we're looking for someone who can find ways forward as a Student Financial Aid team in a centralized financial advising group assisting learners from application to graduation.

Reporting to the Team Lead Student Financial Aid, the Financial Advisor provides guidance, information, and options to help students make informed decisions on funding their education, keeping up to date on current internal and external funding options, processes, and policies to provide consistent and accurate information to students.

HOW YOU'LL MAKE A DIFFERENCE

• Provide funding advice, information, and assistance, in person, over the phone and electronically, to applicants and current students.
• Assist students with understanding and completion of forms related to funding.
• Provide general information on tuition and fee deadlines, adds/drops, and withdrawals.
• Advise students on financial related issues including tuition and fees, and account balance.
• Refer applicants to other internal departments including student association and student support services.
• Understand policies and processes related to funding options, loans, and grants.
• Confirm course enrolment for student grants.
• Provide financial counseling to students through one-on-one interactions and group workshops.
• Discuss financial implications when lack of academic progress or course/program withdrawal occurs.
• Advise students of student loan payment options.
• Follow-up with students regarding funding options and issues as well as application completion.
• Access external government financial systems to assist students with financial application process.
• Contact external funders on behalf of students.
• Connect students with Retention Advisors for course planning.
• Connect students with external resources.

WHAT YOU BRING

• A post-secondary degree in a relevant discipline.
• 3+ years experience in student advising or in a student-centred role in a post-secondary setting.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

• Excellent communication skills – both oral and written.
• Exceptional customer service and interpersonal skills.
• An ability to exercise judgement within established guidelines.
• A positive and professional attitude and the ability to work independently and as a team member is essential.
• Must be able to remain calm in demanding situations and appropriately deal with stress resulting from situations.
• Knowledge of PeopleSoft would be an asset.

SALARY: $54,028 - $70,193 reflective upon what you bring AKA your education and experience. This is a full-time permanent position with the Alberta Union of Provincial Employees (AUPE) and includes immediate participation in our great benefit and pension programs.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Our Commitment to Equity, Diversity, and Inclusion :

We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

ACCESSIBILITY: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to human.resources@norquest.ca.

APPLY TO BECOME A NORQUESTER: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

COMPETITION NUMBER: 2023-4311

CLOSING DATE: November 29, 2023 at 11:59 PM MDT