• Job Description

  Req#: 137738

  Overview

  Grundy County Memorial Hospital- UnityPoint Health

  Full-time; Days; M-F

  Here’s your opportunity to join a high performing team. Grundy County Memorial Hospital is a consistent top performer in patient experience, recognized as one of the nation’s Top 100 Critical Access Hospitals, and is accredited for meeting the highest standards for patient safety and quality of care. Come see why our employees have placed us among one of Iowa’s Top 150 Workplaces for the past eight years, a Cedar Valley Employer of Choice, and a national Health Care Industry Top Workplace in 2023!

  Why UnityPoint Health?

  • Commitment to our Team – We're proud to be recognized as a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

  Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

  Responsibilities

  Description of Position:

  The Financial Advocate is responsible for serving as the point of contact for all functions and workflows surrounding self-pay accounts. This is accomplished by performing a variety of tasks such as creation of price estimates, counseling patients regarding insurance coverage and benefits, arranging payment plans, and helping with determining eligibility for resources to aid in management of out-of-pocket responsibilities.

  Essential Functions/Responsibilities:

  Departmental Support

  · Maintains confidentiality regarding all patient, employee, and hospital information.

  · Provides financial guidance for in-house patients requiring financial assistance and coordinates their application process for third party resources or the hospital’s charity care program.

  · Assists patients by answering questions and taking necessary steps toward resolving issues concerning their account.

  · Keeps informed of developments in government insurance programs, presumptive eligibility, and third-party assistance programs.

  · Maintains an understanding of price transparency and No Surprises Act.

  · Work with Director of Revenue Cycle to develop policies and procedures for the Financial Assistance Program.

  Financial Advocate Functions

  · Reviews and transfers self-pay and bad debt accounts to hospital’s vendors.

  · Responds to questions and requests from hospital’s self-pay and collection vendors. This includes patient disputes, legal letters, and reconciliation reports.

  · Applies patient payments to accounts.

  · Processes self-pay, small balance write-offs.

  · Processes self-pay refunds.

  · Coordinates requested payroll deductions from employees.

  · Reviews financial assistance applications, determines eligibility and applies applicable discount.

  · Establishes payment plans and oversees hospital’s lending program.

  · Provides financial quotes for services when requested.

  · Identifies accounts requiring estimates and creates estimates as necessary.

  · Reviews insurance coverage changes and corrects accounts as needed.

  · Files probate claims when necessary.

  Basic UPH Performance Criteria

  · Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

  · Demonstrates ability to meet business needs of department with regular, reliable attendance.

  · Employee maintains current licenses and/or certifications required for the position.

  · Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

  · Completes all annual education and competency requirements within the calendar year.

  · Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

  Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

  Qualifications

  Minimum Requirements

  Preferred or Specialized

  Education:

  · High school diploma or equivalent

  · One (1) to two (2) years of college

  Experience:

  · One (1) year of collections experience in a healthcare business office setting

  · One (1) year of billing experience in a healthcare setting

  License(s)/Certification(s):

  · Valid driver’s license when driving any vehicle for work-related reasons.

  Knowledge/Skills/Abilities:

  • Writes, reads, comprehends, and speaks fluent English.

  · Basic computer knowledge using word processing, spreadsheet, email, and web browser.

• About the company

  Welcome to UnityPoint Health. As your partner in health, we're dedicated to making it easier for you to live well-so you can show up for the moments that matter most.

Notice