• Job Description

  Req#: JR-016633

  The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

  At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
  

  Pay Range: $58,000.00 - $87,000.00

  
  If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

  Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

  Internal Candidates: Please have your application submitted prior to 12/30/2023 to be considered for this opening.

  Job Profile Summary:

  A Financial Aid Administrator III is a professional contributor position requiring extensive federal and state financial aid knowledge and skills, data and/or business analyst skills, and keen eye to detail. The FAAIII will need to understand all the financial aid processes. This position will ensure compliance with the Department of Education regulations and may have specialized duties including audit or fraud responsibilities. This position will thoroughly research student accounts and understand all aspects of financial aid regulations and ensure compliance. This position will require individuals to exercise independent judgment with complex assignments using standard practices, methods, policies and procedures to determine appropriate action. The FAAIII position will require independent work and a high level of student financial aid knowledge. The FAAIII may be the point of contact for external agencies, including state grant authorities, auditors, US Department of Education, Office of Federal Student Aid. This role will require an individual to be detail-oriented, self-motived and be an analytical thinker to provide solutions for complex assignments directly impacting student success.

  Essential Functions and Responsibilities:

  • Banner Financial Aid Subject Matter Expert
  • Provide systems training for upgrades, new releases or new products and assist with regression testing for the Banner Financial Aid module
  • Work with EdTech, Engineers, and Business colleagues explaining complex data and research issues in a professional manner to provide comprehensive and high-level technology support for the Financial Aid Department
  • Establish and maintain relationships with 3rd party vendors and software providers and act as liaison with these external companies
  • Work directly with end-users to track, troubleshoot and resolve issues/problems with Financial Aid systems, specifically: Banner; SalesForce, OnBase products, and Campus Logic products.
  • Administer and maintain FA Sharepoint site
  • Produce custom and standard reports, and in-depth analysis of Financial Aid data, using Oracle SQL Developer
  • Troubleshoot and resolve issues related to daily data load process of ISIR and COD files with an understanding of the common line files used by Department of Education to transmit files
  • Develop an in-depth knowledge/understanding of the Financial Aid systems
  • Maintain familiarity with databases and processes as it relates to Federal Aid
  • Maintain a working knowledge of academic years, award years, and SAP, Precertification requirements, Packaging requirements, and/or SAP or PJ requirements.
  • Coordinate with multiple teams to assess technology needs.
  • Research thoroughly accounts in Banner, SalesForce, Department of Education database and numerous state grant databases.
  • Display proficiency in cross-functional coordination by acting as a liaison on behalf of the student within WGU departments.
  • Provide excellent customer service for interdepartmental relationships
  • Provide Business Analyst or Data Analyst reports, work with leadership on special projects
  • Point of contact, or owner of, audits, compliance reports, fraud interventions
  • Work independently, within a team and cross-functionally with outside state agencies and within WGU
  • Performs other related duties as assigned.

  Knowledge, Skill and Abilities:

  • Strong knowledge of financial aid
  • Attention to detail
  • Critical, Analytical and Strategic thinking
  • Customer service oriented
  • Well organized
  • Detail Oriented
  • Strong interpersonal and organization skills
  • Team player
  • Ability to assist and support others
  • Adapt well to change

  Competencies:

  Organizational Impact:

  • Works to achieve operational targets within job areas impacting department, function, or office results.
  • Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the goals of projects or assignments.

  Problem Solving & Decision Making:

  • Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while leveraging a systems-thinking approach.
  • Problems faced may require an understanding of a broader set of issues and job areas.

  Communication & Influence:

  • Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.

  Leadership & Talent Management

  • May provide guidance and assistance to entry-level professionals and or support employees.
  • Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

  Job Qualifications:

  Minimum Qualifications:

  • Bachelor’s degree preferred or equivalent experience with some college background
  • 5 years of Federal Title IV aid programs required
  • Extensive knowledge of Federal Title IV regulations and WGU Financial Aid policies
  • Experience with Banner, SalesForce, OnBase, and US Department of Education websites
  • General knowledge of Microsoft Office Suite
  • Be in good standing with the U.S. Department of Education; no student loans in default.

  Preferred Qualifications:

  • 7 years Federal Title IV aid programs preferred
  • SQL and relational database experience
  • Advanced Excel Skills
  • General understanding of SAS
  • Experience developing reports using Power BI, Tableau, and/or Cognos

  Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

  Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

  
  As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.

• About the company

  Western Governors University is a private, nonprofit online university based in Salt Lake City, Utah.

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