• Job Description

  Req#: R-085126

  Job Title

  Financial Aid Advisor III

  Agency

  Texas A&M University

  Department

  Scholarships And Financial Aid

  Proposed Minimum Salary

  Commensurate

  Job Location

  College Station, Texas

  Job Type

  Staff

  Job Description

  What We Want

  Scholarships & Financial Aid is seeking a collaborative and detail-oriented Financial Aid Advisor III to serve in a supervisory capacity, supporting the delivery of federal, state, and institutional financial aid, scholarships, and military education benefits. This role involves providing guidance and leadership to full-time staff, ensuring compliance with regulatory requirements, and offering specialized counseling to students and families. The ideal candidate will have demonstrated experience in financial aid or student services, with a strong understanding of policy interpretation, process improvement, and staff development in a higher education setting.

  What You Need to Know

  Salary: $56,925 Annually

  Cover Letter & Resume: A cover letter and resume are strongly recommended

  Other Requirements: Occasional Travel. May be required to work weekends, holidays, and outside regular business hours during peak periods.

  Qualifications

  Required Education and Experience

  • Bachelor’s degree or an equivalent combination of education and experience

  • Three years in financial aid, scholarships, student employment, student veterans services or related experience

  Knowledge, Skills, and Abilities:

  • Ability to meet deadlines and maintain a high level of accuracy, professionalism, and customer service

  • Working knowledge of Microsoft Office software

  • Ability to work individually or as a team in a dynamic organization

  • Good interpersonal communication skills

  • Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions

  • Ability to organize and make decisions

  • Ability to work well under pressure

  • Ability to use tact, diplomacy, and judgment in dealing with all customers

  • Attention to detail

  Responsibilities

  Advising/Processing

  • Uses discretion and independent judgment to provide advanced counseling and guidance to students and their families on financial aid/scholarship processes and programs

  • Reviews student files and adjusts as needed

  • Understands and trains on the financial aid/scholarship process and assists with cross-training other financial aid staff

  • Awards, revises, and/or approves the disbursement of financial aid through specific controls of program policy and guidelines

  • Communicates with students and their families via multiple methods (i.e. email, in-person, phone, etc.)

  • May make recommendations on internal procedures for customer service

  • Reviews application data against additional data received (i.e. tax returns) and resolves discrepancies or adjusts data in Banner/Compass as appropriate

  • Collaborates frequently with on campus representatives regarding students’ financial aid concerns. Assists with resolving and responding to complex student cases regarding financial aid and scholarships

  Financial Aid Knowledge & Team Support

  • Interprets and maintains knowledge of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid

  • Reviews complex rules, regulations, procedures, and policies relating to financial aid.

  • Interacts with students and assists with transition from prospective to currently enrolled students

  • Ensures that processing activities adhere to established policies and procedures while using critical thinking skills

  • Recommends revisions to established policies and procedures

  • Provides training, mentorship, and assistance to other financial aid staff on specialized processes

  • Evaluates and analyzes a wide variety of financial aid related records

  • In collaboration with supervisor and Marketing & Communications representative, helps develop and revise financial aid consumer information material, publications, and brochures

  Specialized Program

  • Coordinates and/or serves as a resource for one or more specialized programs or functions for financial aid

  • May coordinate the planning and execution of events related to the program

  • Develops, maintains, and conducts training to staff regarding specialized program

  • Recommends revisions to established internal policies and procedures and communicates changes to constituents

  • Works with IT staff to test, evaluate, and adjust reports and procedures as needed

  • May supervise full-time staff members or student workers

  • May work with state, regional, or national committees concerning regulations and impacts to financial aid offices and students

  • May work with Data Analyst to collect, interpret, and report data regarding specialized program

  Specialized Financial Aid Support & Student Services

  • Manages Satisfactory Academic Progress (SAP) reconsideration appeals and coordinates emergency aid distribution to assist students facing financial hardships

  • Serves as the primary contact for the Student Assistance & Support Services (SASS) program, ensuring effective communication and resource referral

  • Responds promptly to student inquiries and issues through Aggie One Stop (AOS), providing thorough support and guidance

  • Processes professional judgment requests, conducts SAP appointments, and handles cost of attendance adjustments and housing status changes while ensuring compliance with institutional and federal policies

  General

  • Participates in and assists in the planning and execution of events for departmental initiatives (e.g. financial aid awareness programs, Aggieland Saturday, New Student Conferences)

  • Stays abreast of changes in tax and financial aid information to ensure compliance

  • Attends local, state, and national workshops, and conferences

  • Conducts seminars and gives presentations

  • May give presentations on specialized programs. Develops training material

  • May participate in committees for industry organizations or within the University

  Who We Are

  The mission of Scholarships & Financial Aid is to provide students and their families with the financial information, resources, and support needed to attend Texas A&M University. We offer a wide range of financial assistance programs, including grants, student loans, work-study employment, military education benefits, athletic aid coordination, and short-term and emergency tuition loans. Our office administers aid and military education benefits for students at Texas A&M’s College Station, Galveston, McAllen, School of Law, and Health Science Center campuses—disbursing over $1 billion in financial assistance during the last academic year.

  Why Texas A&M University?

  We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

  • Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

  • 12-15 days of annual paid holidays

  • Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

  • Automatic enrollment in the Teacher Retirement System of Texas

  • Health and Wellness: Free exercise programs and release time

  • Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more

  • Educational release time and tuition assistance for completing a degree while a Texas A&M employee

  • Living Well, a program at Texas A&M that has been built by employees, for employees

  Our Commitment

  Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all pers p ectives, talents & lived experience s . Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

  Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume’ or use a LinkedIn profile to pre-populate the online application.

  All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

  Equal Opportunity/Veterans/Disability Employer.

• About the company

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