• Job Description

  Req#: 533772
  CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

  About Financial Aid and Scholarships:

  For information about the CSUN Financial Aid and Scholarships Department, visit our website at: https://www.csun.edu/financialaid

  Major Duties

  Under general supervision, the Financial Aid Representative/Gain Liaison is responsible for providing support and assistance to CalWORKs/Gain student participants to meet compliance requirements with the Los Angeles County Department of Social Services (DPSS). The incumbent serves as frontline staff and directly interacts with students providing complex information and instructions in a calm and positive manner.

  • Interprets and responds to questions specific to the student situation as well as answering questions regarding rules, regulations, policies and procedures for financial aid programs.
  • Makes recommendations to the Customer Service Lead to resolve complex and non-routine problems through reasoning and judgment; accountable for the promised outcomes and follow-up communications to the students they help.
  • Provides significant help with the initial processing of thousands of financial aid application support documents used for the review of all aid programs administered or maintained by the Financial Aid and Scholarship Department; advises students about required support documentation needed to complete the application process and suggests alternatives when presented with non-routine items.
  • Performs other duties as assigned.

  *NOTE: To view the full position description copy and paste this link into your browser: https://mycsun.box.com/s/732fp72l1rxrg4hly12rtx2d7gits1jn

  Qualifications

  • Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
  • Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis.

  Knowledge, Skills, & Abilities

  • Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures.
  • Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence.
  • Ability to keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; perform standard business math, track financial data, and make simple projections.
  • Establish and maintain cooperative working relationships; and operate standard office equipment and software.

  Pay, Benefits, & Work Schedule

  • The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
  • Classification/Grade: 1035 / Administrative Support Coordinator / 1
  • The anticipated HIRING RANGE: $3505 - $3745 per month, dependent upon qualifications and experience. The salary range for this classification is: $3505 - $5508 per month.
  • HOURS: Full Time; 40 hours per week; Monday through Friday.
  • TEMP: This is a Temporary-renewable position, end date to be determined.
  • The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.

  General Information

  • Applications received through December 12, 2023 be considered in the initial review and review of applications will continue until position is filled.
  • This position is a sensitive position as designated by the CSU.
  • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
  • The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
  • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
  • The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

  Equal Employment Opportunity

  CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.

• About the company

  California State University, Northridge is a public university in the Northridge neighborhood of Los Angeles, California.

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