Financial Promotions Case Officer

Salary: National up to £58,000 and London up to £63,000

Are you interested in joining a specialist team responsible for the identification and mitigation of risk associated with financial advertising?

The aim of the Financial Promotions Team is to reduce harm to consumers caused by them being mis-sold to as a result of non-compliant financial promotions (adverts). The team identifies and takes appropriate action in relation to non-compliant financial promotions and aims to drive behavioural changes within firms to mitigate this harm to consumers and our operational objectives.

The team tackles harm in the following ways:

• Casework and projects – the team receives referrals from consumers, supervisors and other stakeholders, which are dealt with on a risk based approach either individually or collectively
• Supervisory support – we provide technical advice on firm specific supervisory issues as well as support supervisors on Firm Assessment Models, portfolio analysis and multi-firm work
• Risk identification and analysis – the team identifies current risks and trends in firms’ financial promotions through our programme of reactive and proactive monitoring. We also produce an issues log, which we prioritise and make decisions regarding which diagnostic tools should be used to mitigate the issue
• Technical support – the team has specialist skills and experience, which it uses in a variety of internal and external work
  

What you will be doing

• Reviewing referrals received from consumers and other stakeholders into the team inbox, and proactively reviewing current promotions for compliance with our rules, on a rota-basis
• Carry out casework, including understanding and identifying relevant financial promotion rule breaches and communicating these to firms
• Answer queries relating to the financial promotions regime and provide answers or recommendations
• Provide support to colleagues on project and policy work through assessing financial promotions, conducting research or running reports for review
• Draft summaries/reports of findings for policy or thematic work
• Draft letters to firms and/or consumers, tailoring the message appropriately to suit the audience
• Prepare and deliver internal presentations as required
• Use Intact and other data to produce Management Information (MI) and reports to senior management

What will you get from the role

• Experience of a broad range of interesting and challenging case, project and policy work across all sectors
• Interesting work that delivers tangible benefits to consumers
• The opportunity to work with a range of colleagues in other FCA business areas.
• The opportunity to work in a friendly, supportive team environment where you will be encouraged to develop and progress

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experiences you will have

Minimum

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

• Experience of working with a Case Management Software/System
• Experience of managing own caseload
• Experience of producing Management Information (MI)

Essential

• Experience writing reports and presenting findings
• The ability to analyse information quickly and effectively and identify and present key issues in a clear and timely manner
• The ability to work with key stakeholders and build good relationships
• The ability to manage a variety of competing tasks and issues
• A knowledge of banking, mortgages, insurance, investment business or consumer credit
• Knowledge of/interest in consumer protection
• Awareness of the financial promotions regime

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.

The FCA's Values & Diversity Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role.

Flexible working We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.

Multi-location As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

Useful information

Applications for this role close at midnight on Sunday 8th October

This role is graded as Senior Associate – Regulatory

Please note that due to the volume of applications received, this advert may close early. We suggest applying as soon as you are able.

What to expect from our interview process

All applications will be reviewed after the closing date of the advert. Successful candidates will then be invited to complete a 60 minute competency based interview.

Recruitment Timeline:

• Closing Date: 08/10/2023
• Interviews to be conducted w/c 16/10/2023

Please make the recruiter aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role please contact:

For internal applicants, please contact Beth Haydon at beth.haydon@fca.org.uk

For external applicants, please contact Chhavi Bartaria at chhavi.bartaria@fca.org.uk

Please note that all applications must be submitted through our online portal, applications sent via email will not be accepted.