Are you interested in a company where you can make an impact in the financial world?

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.

The Financial Service Representative is a critical role on the front lines assisting our customers with a variety of bank products and services. Understanding that customers have different needs, the FSR takes time to identify and cultivate opportunities with the correct solution or service. The FSR provides the highest level of professional customer service to foster new relationships and remain devoted to our existing customers. FSR’s enjoy variety. Whether it is helping out on the teller line or staying up to date on all that Security National Bank has to offer, no two days are the same.

Service Matters. The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a “can-do” attitude who can proactively step up and offer assistance when needed.

JOB DESCRIPTION:

The Financial Service Representative is a critical role on the front lines assisting our customers with a variety of bank products and services. Understanding that customers have different needs, the FSR takes time to identify and cultivate opportunities with the correct solution or service. The FSR provides the highest level of professional customer service to foster new relationships and remain devoted to our existing customers. FSR’s enjoy variety. Whether it is helping on the teller line, answering the phones or staying up to date on all that Security National Bank has to offer, no two days are the same.

• Greet and welcome all customers to Security National Bank; must be aware of customer flow in lobby at all times. Direct those needing additional assistance to proper department(s).
• Handle all service related issues for customers including the following: wire transfers, opening/closing accounts, check orders, ATM card issues, changing signers on business accounts, renewing CDs, updates/changes to existing accounts, address changes, etc.
• Liaison between the tellers and the Personal Bankers and gain knowledge in both areas.
• Maintain a basic knowledge of deposit, loan, convenience, and non-deposit services. Attend periodic training sessions.
• Identify new and existing customers’ financial service needs through qualifying questions, and refer appropriate services, products and digital options.
• Provide on-going training and support to the Customer Service Representatives (Bank Tellers) at the branch.
• Sort, distribute, and process all mail, internet and phone requests.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• 2 years CSR/Teller experience
• Retail banking experience
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

HOURS:

Some extended business hours.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

https://www.snbsd.com/about/employment-opportunities

LOCATION:

Akron, IA

Qualifications

Education

Preferred

Bachelors

Experience

Preferred

Retail banking experience.

Behaviors

Preferred

Thought Provoking : Capable of making others think deeply on a subject

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Leader : Inspires teammates to follow them

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter : Inspired to perform without outside help

Job Security : Inspired to perform well by the knowledge that your job is safe

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.