Nordstrom Canada Retail Inc
Financial Service Specialist 1 - Remote - Arizona
5 days agoWhat's your preference?
Job Description
- Req#: R-713450
Employer Industry: Retail
Why consider this job opportunity:
- Eligible to earn incentives once graduated from training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
- Merchandise discount and Employee Assistance Program (EAP) resources
- Opportunity to work in a fully remote environment
- Join a company with a long-standing reputation for Legendary Customer Service
What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer inquiries regarding online enrollment, password, and sign-on issues
- Enter and review new account applications from various channels
- Process and review register referrals, Nordstrom.com transactions, and credit line increase requests
- Perform other duties as assigned
What is Required (Qualifications):
- 1+ years of experience in customer service
- Ability to handle a high volume of calls with detail and accuracy
- A quiet, distraction-free, secure workspace
- Strong analytical, problem-solving, and decision-making skills
- Clear and professional communication skills, both verbally and in writing
How to Stand Out (Preferred Qualifications):
- Experience working autonomously in a virtual environment
- Demonstrated computer experience and technical troubleshooting skills
- Ability to navigate through multiple systems with dual monitors
- Flexibility to work nights and weekends based on department needs
#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
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