• Job Description

  Req#: REF33016J

  Company Description

  A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

  Job Description

  The Financial Services Officer plays a key role in supporting Anantara Vacation Club’s development, sales, and marketing operations by providing high-quality customer service and managing all financial inquiries related to ownership. The primary responsibility is the efficient collection of timeshare receivables and ensuring timely resolution of owner financial issues.

  Key Responsibilities:

  • Follow up on overdue payments and implement effective measures to recover outstanding amounts.
  • Address owner inquiries and concerns regarding financial matters with professionalism and urgency.
  • Develop a thorough understanding of, and maintain proficiency in, the Loan Servicing module of the timeshare system.
  • Accurately identify and assess owners’ needs to ensure a high level of customer satisfaction.
  • Maintain and update the receivables database to ensure data accuracy and completeness.
  • Enforce company policies related to delinquent accounts in a consistent and fair manner.
  • Collaborate effectively with internal teams and other departments to resolve account-related issues promptly.

  Qualifications

  • Bachelor’s degree is preferred
  • Fluency in Mandarin and English (spoken and written) is required; proficiency in Cantonese is considered an advantage.
  • Prior experience in financial services or customer service is an advantage
  • Basic understanding of consumer credit principles (e.g., credit cards, bank loans, or similar financial products)
  • Strong interpersonal and communication skills, with a tactful and solution-oriented approach
  • Excellent time management and organizational abilities
    
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• About the company

  Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe.

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