Employer Industry: Retail Services

Why consider this job opportunity:
- Eligible to earn incentives after completing training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Off
- Merchandise discount and Employee Assistance Program (EAP) resources
- Fully remote position with flexibility in schedule
- Opportunity to uphold a legacy of exceptional customer service in a supportive environment

What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries utilizing advanced knowledge of financial products
- Troubleshoot customer issues related to online enrollment and account access
- Enter and review new account applications from various sources
- Process and review transactions, including credit line increases and payments
- Perform additional duties as assigned by management

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with accuracy and attention to detail
- Must have a quiet, distraction-free workspace
- Strong computer skills and technical troubleshooting ability
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience working in a virtual environment with minimal supervision
- Proven ability to apply strong analytical and problem-solving skills
- Familiarity with multiple computer systems and dual monitors

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