• Job Description

  Req#: R-724054
  Employer Industry: Retail
  
  Why consider this job opportunity:
  - Eligible to earn incentives once graduated from training
  - Work from home subsidy of $50/month
  - Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
  - Merchandise discount and Employee Assistance Program (EAP) resources
  - Fully remote position offering flexibility in work location
  - Opportunity to work in a supportive environment with a focus on customer service excellence
  
  What to Expect (Job Responsibilities):
  - Answer complex inbound account inquiries using advanced knowledge of Visa, Retail, Debit, Loyalty Program, and Gift Card products
  - Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues, and other online-related questions
  - Enter and review new account applications from multiple channels, including stores, online, and promotional invitations
  - Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
  - Perform other duties as assigned
  
  What is Required (Qualifications):
  - Minimum of 1+ years of experience in customer service
  - Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
  - A quiet, distraction-free, and secure workspace
  - Strong computer experience and technical troubleshooting acumen, with the ability to navigate multiple systems using dual monitors
  - Clear and professional communication skills, both verbally and in writing
  
  How to Stand Out (Preferred Qualifications):
  - Experience working autonomously with minimal supervision in a virtual environment
  - Demonstrated analytical, problem-solving, and decision-making skills
  - Flexibility to work nights and weekends based on department needs
  
  #Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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