• Job Description

  Req#: 668978

  Inova Behavioral Health Services at Merrifield is looking for a dedicated Financial Specialist 2 - Comprehensive Addiction Treatment Services to join the team. This hybrid role will be full-time day shift from Monday - Friday, 8:00 a.m. - 4:30p.m.

  The Financial Specialist 2 counsels patients on financial liability, verifies and enters insurance information and authorization/referral requirements, and contributes to a safe patient care environment at Inova.

  Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

  Featured Benefits:

  • Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
  • Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

  Financial Specialist 2 - Comprehensive Addiction Treatment Services Responsibilities:

  • Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
  • Participates in process improvement activities and makes suggestions for new or revised policies and procedures.
  • Reports all near misses, accidents, and occurrences for patients, visitors, and staff. Observe the working environment for potential and actual hazards. Attends patient safety training and maintains current safety certifications – if required.
  • Responds to problems with a sense of urgency. Uses a logical process to identify the problem's origin and develop appropriate solutions.
  • Demonstrates an understanding of frontend functions that initiate patient care such as scheduling, registration, and care management.
  • Informs and consults with team members, leaders, and stakeholders about potential barriers that impact team results.
  • Anticipates overload and peak work conditions and makes plans/identifies resources to resolve them.
  • Demonstrates an understanding of account resolution processes such as benefit verification, insurance classification, billing complaint claims, and account follow-up.

  Minimum Qualifications:

  • Education: High School or GED
  • Experience: Three years of patient access experience

  Preferred Qualifications:

  • Bilingual: Proficiency in English and Spanish to assist the patient population served.
  • Experience in Addiction and Recovery Services: Demonstrated knowledge of substance use disorder treatment programs, behavioral health billing practices, and support systems relevant to addiction and recovery services.
  • Revenue Cycle Expertise: Strong understanding of the full healthcare revenue cycle including patient access, benefit verification, charge capture, claims processing, denial resolution, and collections.
  • EPIC Proficiency: Prior experience using EPIC systems, with an emphasis on registration, insurance verification, and authorization modules.
  • Real-Time Estimate Tools: Skilled in navigating and generating patient estimates using real-time estimate portals, with an understanding of patient financial responsibility workflows.
  • Insurance Portal Navigation: Proven ability to navigate and obtain benefit, eligibility, and authorization information from external payer portals.

  Remote Eligibility: This position is eligible for remote work for candidates residing in the following states - VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV

• About the company

  Inova Health System is a non-profit health organization based in Falls Church, Virginia, near Washington, D.C. The system is a network of hospitals, outpatient services, assisted living and long-term care facilities, and healthcare centers.

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