• Job Description

  Req#: 77229BR
  Under the direction of the Controller’s Office Solution Center Manager, the Solution Center Financial Services Analyst will be responsible for resolving the more complex inquiries, reaching out to the functional units to coordinate solutions, and helping reinforce the adoption of service management (ServiceNow) system with a high degree of independence. They must possess an in-depth understanding and analysis of all the applicable processes, policies, and systems relating to the functional business units supported by the Solution Center. The individual will provide analysis to aid in monitoring quality assurance, as well as evaluate areas for growth or to identify efficiencies. The Financial Services Analyst is responsible for meeting Service Level expectations set for the unit in terms of production and customer service, as well as assisting in providing reporting and metrics for key goals and objectives while leading a variety of project-related activities. Additionally, this role will assist in creating and documenting procedures and training for process changes as well as the adoption of new functional business knowledge.
  The final salary and offer components are subject to additional approvals based on UC policy.
  To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
  Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
  For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
  To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
  • Thorough knowledge and understanding of internal control practices and their impact on protecting University resources.
  • Leadership skills to provide guidance, coaching, and mentoring to professional and support staff.
  • Three to five years gathering data and conducting financial analysis.
  • Three years Customer Service/Support experience: identifying and analyzing issues, diagnosis, causes, and formulating solutions.
  The UCSF Controller’s organization delivers full accounting services and related systems for faculty, staff and students, the UCSF Foundation, all University departments and any outside entities who have a business relationship with the University. Services provided include general ledger, capital and cash accounting, payroll, student loan billing and collections, sponsored research accounting, and a customer service center. The office uses sophisticated technology to account and report on UCSF financial activity.
  
  The Controller’s Office Solution Center is charged with delivering exceptional customer service and ensuring the accuracy and timeliness of responses to a variety of inquiries sent to the Controller’s Office. It serves as the single point of contact support for campus departments, employees, and others to resolve inquiries related to a variety of Controller’s Office functions and systems.
  • Bachelor's degree in a related area and/or equivalent experience/training.
  • Three to five years of relevant, progressive knowledge of financial processes, policies, and procedures.
  • Three to five years of Payroll, HR Administrative, Bookkeeping, or general accounting experience or supporting those functions/systems, or a combination thereof.
  • Three to five years of experience working with Microsoft Office Suite (Excel, Word, PowerPoint, and Visio).
  • Thorough knowledge of financial data management and reporting systems.
  • Strong proficiency in the use of spreadsheet and database software.
  • Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making; ability to develop original ideas to solve problems.
  • Ability to function effectively as a member of a team.
  • Ability to adapt to changing priorities.
  • Thorough knowledge and understanding of internal control practices and their impact on protecting University resources.
  • Leadership skills to provide guidance, coaching, and mentoring to professional and support staff.
  • Three to five years gathering data and conducting financial analysis.
  • Three years Customer Service/Support experience: identifying and analyzing issues, diagnosis, causes, and formulating solutions.
  The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
  
  In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
  
  Join us to find a rewarding career contributing to improving healthcare worldwide. The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• About the company

  The University of California, San Francisco (UCSF) is a public land-grant research university in San Francisco, California. It is part of the University of California system and it is dedicated entirely to health science. It is a major center of medical and biological research and teaching.

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