We invite you to join a team of people committed to supporting life-changing service and providing professional expertise to the companies we support and their leaders.

Something else that sets us apart from other companies is the quality of our most resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”:

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters personal and professional excellence and promotes development that leads to continued success.

Overview

The Clinical Apps Financial System Administrator role is designed to optimize the use of clinical applications within our healthcare organization, driving operational efficiencies and improving financial performance. The System Administrator will be responsible for designing, building, and maintaining the various clinical and software applications used within the organization. This role involves ensuring that applications are running efficiently, meeting the needs of the business, and supporting the overall technology infrastructure. The System Administrator will collaborate with different departments to provide technical design and configuration , implement software solutions, and optimize application performance.

Key Responsibilities

Application Management : Manage the lifecycle of applications from deployment to retirement, including updates, upgrades, and new features /modules . Administer and maintain key application and components that support applications (interfaces, log shipping, SSO , EVV ). Maintain the testing and release education process for applications (HCHB, ECW, etc. ).

Performance Monitoring : Monitor application performance and usage to identify and resolve bottlenecks, ensuring optimal functionality.

Security Management : Maintain and enforce security measures to protect applications and data from unauthorized access and vulnerabilities. Conduct quarterly SOX audits to ensure compliance with SOP’s on user and privileged account access.

Compliance & Best Practices : Ensure all applications are in compliance with legal requirements and organization policies. Stay updated with industry trends, new training technologies, and best practices to continually enhance the corporate training program.

Documentation : Create and maintain comprehensive documentation, including user guides, technical manuals, and system configurations. Maintain clinical documentation and content through forms, pathways, consents, and application-specific setup.

Project Management : Collaborate with teams to execute application-related projects, ensuring timely delivery and alignment with business objectives .

Evaluation & Reporting : Assess the effectiveness of application features through surveys, feedback, assessments, and performance metrics. Prepare and present reports on project outcomes, change impact, and utilization to senior leadership. Implement continuous improvement strategies based on feedback and evolving business needs.

Training and Support : Provide ongoing support and education to clinical applications and help desk teams to increase their ability to address any application-related issues promptly. Identify support trends and recurring issues in local operations to create targeted education and self-support options for resolution.

Stakeholder Engagement : Foster strong relationships with stakeholders across clinical operations, IT, and finance. Understand their needs and challenges, ensuring that t he portfolio of clinical applications and the local use of specific applications meet s their requirements and contribute to the organization’s overall success.

Innovation and Improvement : Stay abreast of the latest developments in clinical software and technology , including new vendor software features and new-to-market services that achieve operational goals . Propose and implement innovative solutions that can further enhance operational efficiency and financial performance.

Financial System Management: Partner with RCM team to understand payor contracts and requirements, design structure and setup payors in EMR system, manage payor settings per update and release requirements, manage U&C rates, perform episode realignments, participate in RCM project work as requested by RCM leadership, and maintain financial system settings and table administration requirements to ensure optimal use of applications.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• 3+ years HCHB financial training, implementation, project management, or user experience
• Home Health, Hospice, or Home Care financial industry experience required
• Additional experience with Forcura, Careport, Waystar, Inovalon, Medalogix, NVOQ, supply interfaces, medication interfaces, or other clinical applications a plus.
• Strong problem solving, troubleshooting, and analytical skills.

Conclusion

T he Clinical Apps System Administrator role is a strategic move towards harnessing the full potential of clinical applications to transform our healthcare services. By focusing on system management, configuration, and optimization of features , the systems resource team will provide a solid foundation for growth and scalability of operations with technology . T his role will drive our organization towards unparalleled operational efficiency and financial success.

ABOUT THE COMPANY:

The Pennant Group, Inc. is a young company consisting of two growing businesses: Cornerstone Healthcare, Inc. and Pinnacle Senior Living, LLC. Cornerstone is one of the most dynamic and progressive companies in the rapidly expanding home health, hospice, and home care industries. Affiliates of Cornerstone now operate over 100 home health, hospice, and home care agencies across 13 states. Pinnacle is a leading independent and assisted living company, with over 50 senior living facilities operated by Pinnacle affiliates in 6 states. These operating companies have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the Pennant Service Center, a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT, and other resources and expertise necessary to allow local agency and community leaders and staff to focus squarely on day-to-day care and business issues in their operations.

ADDITIONAL INFORMATION:

Compensation: Based on Experience.

Type: Full-time

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com .

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.