At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The First Impressions Trainer is responsible for developing and delivering hands-on training and coaching to our First Impression Specialists. They work closely with new hires and existing team members to enhance customer service skills and create a positive customer experience. Additionally, they focus on sales training, equipping employees with the knowledge and techniques needed to engage customers, promote products, and drive sales. Collaborates with the first impressions leadership team on developing, implementing, and maintaining tools, resources, and documentation.

RESPONSIBILITIES:

• Demonstrates ALLO’s core values by maintaining a positive, open demeanor, encouraging different points of view, moving the team forward through change, providing timely information, and communicating issues with the team lead or supervisor

• Improves training effectiveness by communicating with new hires, leads, and supervisors providing readily available support

• Communicating if the training documentation needs to be adjusted or updated

• Collaborates with first impressions leadership to make necessary improvements

• Develop sales training for further learning for the First Impression Specialist role

• Performs all other duties as required

• Develop new training techniques to advance our training capabilities

• Conduct in-person and virtual training classes for individuals and groups

• Stay updated on company resources and on any policy or procedure change that may happen

Colorado Residents: Typical pay range for this role will be from $22 to $25 per hour depending on experience.

EDUCATION/EXPERIENCE:

• 1 year of relevant job experience or more

• Background in teaching or training

• Sales training experience

• Training program development skills

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent Customer Service Skills

• Excellent oral and written communication skills internally and customer-facing with a focus on training

• Strong interpersonal, teamwork, conflict resolution, and negotiation skills

• Strong time management, organizational, and prioritization capabilities

• Ability to challenge the status quo with a focus on continuous improvement

• Ability to remain approachable in a fast-paced environment

• Willingness to consider alternate approaches to facilitate training

• Acceptance and respect for others and the ability to see different perspectives

• Collaboration with training team and leadership

• Experienced in Microsoft Office

• Ability to maintain customer service duties

WORKING CONDITIONS:

• In office, some travel may be required

REQUIREMENTS:

• 10% travel requirement

• Remain stationary for extended periods

• Ability to communicate information

• Ability to operate a computer

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

Get ready to plug into the perks at ALLO:

• Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com .

ALLO is a Drug Free and Tobacco Free Workplace.