Who we are

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do

The Commercial Processing Centre division has a position available for a First Level Underwriter. This positions will be based in Auckland Park and will report to the Team Manager.
The purpose of this position is to ensure that new business, policy amendment and renewal, requests, referred by the distribution officer are vetted and validated according to the Santam underwriting guidelines and where applicable referred back to the broker for correction or referred to the processing department for capturing.

What will make you successful in this role

• The successful incumbent’s responsibilities include but not limited to:
• Perform 1st level checks on new and existing risks (including renewals) to ensure that mandates are being adhered to
• To support and assist with up skilling of insurance consultant
• Identify trends and inaccuracies and take the necessary corrective action
• Identify training, learning and development interventions
• Ensure adherence to procedures and client delight, i.e. operate within the SLA’s as defined
• Follow up on incomplete / outstanding information
• Control quality of new and existing policies to ensure data integrity and professionalism
• Report data quality and underwriting irregularities on a daily basis to all relevant parties
• Audit work done according to best practice

Qualifications and Experience

• Matric
• FAIS credits: 60 Credits Commercial
• Proven work experience in commercial policy administration and underwriting within the short-term insurance industry
• Minimum 3 year of experience in a commercial lines environment within the short-term insurance industry will be advantageous

Skills

• Good interpersonal skills
• Detail orientation skills
• Good communication skills (verbal and written)
• Basic computer proficient skills (MS Office Packages)

Knowledge and Skills

• Profitable Underwriting
• Client service (complaints/queries/ investigations/advice)
• Coaching, training and quality management
• Reporting and adhoc meetings
• Ability to identify and mitigate risks presented
• Relevant system knowledge (Persetel/ Mainframe)
• WEB E Uploads (optional)

Personal Attributes

• Decision quality - Contributing independently
• Persuades - Contributing independently
• Action orientated - Contributing independently
• Business insight - Contributing independently
• Build a successful career with us
• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.