• Job Description

  Req#: JPC - 10182157

  Job Title: FIS Quantum/Echos Production Support Service Engineer

  Location: Austin, TX OR Fremont, CA (Onsite 5days/week)

  Duration : Fulltime

  Job Description:

  • We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management.
  • This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.
  • Primary Skills 5+ years’ experience with FIS Quantum and Echos treasury management systems.
  • Secondary Skills Proficiency in Oracle/SQL Server database concepts and SQL query authoring.

  Key Responsibilities: Financial Systems Support:

  • Provide end-to-end support for FIS Quantum and Echos treasury management systems.
  • Maintain static data within the Quantum environment to ensure system integrity.
  • Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers.
  • Identify and resolve interface issues with bank statements and cashflows.
  • Configure, troubleshoot, and fix Cash Xplorer functionality.
  • Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement.
  • Learn internal systems to provide comprehensive end-to-end support to users.
  • Receive, analyze, and prioritize related support tickets.
  • Provide timely solutions to users.
  • Document resolution steps and knowledge base articles.
  • Support system upgrades and patches.
  • Monitor system performance and recommend improvements.

  Technical Operations

  • Apply strong Oracle/SQL Server database expertise to maintain system performance.
  • Author and optimize SQL queries for data extraction and reporting.
  • Apply working knowledge of the Quantum data model to troubleshoot complex issues.
  • Work with Golden Gate and Data pipelines technologies for data integration.
  • Support integration points between FIS systems and Oracle Fusion AGIS/GL modules.
  • Utilize FIS ticketing system to manage and track support requests.

  Governance & Compliance

  • Maintain SOPs, process documentation, and impact assessments for system updates.
  • Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity.
  • Ensure financial data accuracy, SOX compliance, and internal control adherence.
  • Participate in change management processes to minimize operational disruptions.

  Required Qualifications

  • 5+ years’ experience with FIS Quantum and Echos treasury management systems.
  • Hands-on experience in static data maintenance within financial applications.
  • Proficiency in Oracle/SQL Server database concepts and SQL query authoring.
  • Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum.
  • Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement.
  • Familiarity with bank statements and cashflow interfaces.
  • Experience with Cash Xplorer configuration and troubleshooting.
  • Working knowledge of Golden Gate and Datapipelines technologies.
  • Understanding of SOX compliance requirements for financial systems.
  • Experience with FIS support tools including the FIS ticketing system.

  Thanks & Regards,

  Bhavani. K

  Technical Recruiter

  Phone: +16144959222 Ext: 340
  Email ID: bhavani.k@vividsoftglobal.com

• About the company

  United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.

Notice