• Job Description

  Req#: 3412914

  Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, and Stronger U is seeking a Fitness Program Account Specialist to join its Healthy Contributions team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.

  Overview:

  We are seeking a dynamic and organized Fitness Program Account Specialist to join the Healthy Contributions team. In this role, you will be the primary point of contact for fitness facility partners enrolled in our fitness and wellness programs. The Fitness Program Account Specialist will onboard all incoming fitness facility partners to the fitness incentive program as specified by business client to expand the partner network. You will support technical queries enabling them to successfully configure, manage, and complete monthly usage and portal setup. Additionally, you will support the facility managers by providing technical portal support to enhance their overall portal and service experience, through strong portal and application knowledge. This position requires a passion for health and fitness, excellent communication skills, and a strong program management orientation.

  Purpose/Impact: (Duties & Essential Functions)

  • Manage and process any new applications for facilities in the assigned territory to join the expansive Healthy Contributions network comprised of nearly 20,000 locations
  • Onboard facility managers in the setup and configuration of the portal and reporting features within the Healthy Contributions dashboard.
  • Meets regularly with assigned client accounts to understand any issues and implement effective solutions to address identified issues, or directing people to the appropriate source for further information.
  • Ensures that facility managers and account counterparts are consistently satisfied with the organization's product and services, and resolves escalated issues. Evaluates the client's needs and proposes potential solutions.
  • Manage and support facility managers during our peak time of monthly usage submission between the 1st-5th of each month.
  • Serves as a single point of contact for the facility managers in specified territory
  • Identifies and escalates cross-selling or upselling opportunities.
  • Provide and lead educational tutorials and webinars on the portals capabilities and functionality to facility managers
  • Complete data analysis and report synthesizing at the request of the partner on an as needed basis
  • Ability to manipulate Excel spreadsheets for proper upload support for facility partners
  • Become an internal expert in all the program details and insurance providers for the fitness programs we process for
  • Be able to translate all program details and conduct virtual training sessions with facility partners to ensure proper onboarding
  • Continuous collaboration with account counterpart to establish future goals and discuss program updates from the previous week

  Strengths:

  • Ability to collaborate with others, shares all relevant information with assigned customers to hlep them reach their goals.
  • Ability to work and engage a variety of different audiences
  • Ability to work in a fast paced, team environment
  • Must be highly motivated, tenacious, and a self-starter
  • Outstanding relationship-building skills with a high degree of responsiveness and integrity
  • Excellent communication and presentation skills
  • Outstanding customer support and ability to relate to any type of internal or external partner on a regular basis
  • Proficient in Microsoft Office: Excel, Word and Outlook
  • Excellent written and verbal communication skills – must be able to generate responses in a clear and concise manner
  • Strong organizational skills and the ability to manage multiple accounts
  • Experience with client lifecycle management or partner onboarding

  Background:

  • 2 - 3 years of experience in the following: fitness industry, business industry, or franchising,
  • Experience in technical support, account management, and client onboarding
  • Results driven
  • Proficiency with a Customer Relationship Management (CRM) system
  • Excellent communication and presentation skills
  • Must be highly motivated, tenacious, and a self-starter

  Salary: $23.58 per hour

  What’s in it for you:

  • Medical, Dental and Vision Coverage
  • Hybrid Work Environment
  • Life and Disability Insurance
  • Unlimited Time off + Paid Holidays
  • Fridays off between Memorial Day and Labor Day
  • 401(K) Savings Plan Matching at 4%
  • Paid Parental Leave
  • 10 Coaching and Therapy sessions
  • Mental Health Benefits
  • Brand Discounts & Reimbursements
  • In-house workout facilities
  • Professional Development Opportunities
  • Team Building, Employee Engagement Activities & so much more

• About the company

  Self Esteem Brands (SEB) is the parent company of Anytime Fitness (the world's largest fitness franchise), Basecamp Fitness, The Bar Method and Waxing the City. Combined, most of our more than 5,000 franchise locations are locally operated across 32 countries worldwide by independent, small business owners.

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