Fixed Income Application Trade Support
Whippany, NJ

As a Barclays Securitized Products Sales and Trading RTB Analyst, you will ensure the continued availability, effectiveness and accuracy of the production systems that are employed by the Securitized Products Business. The analyst will be responsible for working within the guidelines of the incident and problem management framework, proactively seek to improve business and technical processes through partnerships to provide maximum value to the business.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

• Operating as part of the team shift rota that provides support coverage from 07:00-18:00
• Interacting with the SecProd businesses to log, prioritize, resolve, escalate (where required) and own all support issues through to completion
• Performing deep analysis of support requests to identify the most efficient solutions to improve Stability and Reliability
• You will effectively communicate / escalate incidents and problems to third line support (development) when required
• Updating the support knowledge base recording new issues, workarounds, solutions and system / process how-to's
• You will take on "Subject Matter Expert" responsibility for a suite of applications, and become a knowledge reference point for the support, development and project teams
• You will be in charge of delivery for minor works to support project initiatives and / or to improve client service and strategy
• You will be analyzing business enhancement requests and through collaborative engagement with multiple stakeholders, deliver solutions to our client base

What we’re looking for:

• Experience with ITIL concepts and best practices
• Understanding of the investment banking business, etrading constrains and trade life cycle
• Strong communication skills, written and oral
• Ability to work under pressure and continue to deliver projects and process in time

Skills that will help you in the role:

• Experience with ITRS Geneos monitoring system
• Understanding of Interest Rate Securities
• Familiarity Mortgage Backed, CMO, ABS, CMBS securities and Mortgage Derivative products
• Support experience in AWS or other Cloud environments

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here at New York we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at New York, you’ll have every chance to build a world-class career in this world-class environment.

Because this position involves regular in-person contact with other employees and stakeholders, the Company requires proof of vaccination against COVID-19. As an equal opportunity employer, the Company will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.