• Job Description

  Req#: 501221

  Purpose & Overall Relevance for the Organization

  • To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store
  • To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers
  • To be the first contact a consumer meets within the designated consumer touchpoint and have a knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs
  • To aid a culture of consumer centricity within the designated consumer touchpoint.

  Key Responsibilities

  • To exhibit consumer service behaviours
  • Be a Brand Ambassador, proactively and consistently exhibiting the Brand Attitude and Values
  • Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint
  • Responsible for providing a great brand experience to consumers entering the LDN Flagship, with the goal of increasing consumer satisfaction, brand engagement and conversion
  • Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab
  • Assists in the seamless execution of in-store activations events, in collaboration with the Specialists, Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations and helps to maintain the standards set within these areas
  • Collaborates with the Specialists, Experts and Senior Consumer Experience Manager to ensure a unique Flagship experience at the designated touchpoint
  • Complete all applicable training programs and comply with operational procedures
  • Provide feedback on consumer trading patterns to help drive the stores Key Performance Indicators
  • Drives a service culture by ensuring all activities are centered on the consumer
  • Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise
  • Collaborates with the Flagship Team to actively reduce loss
  • Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance
  • Delivers a personalised and relevant consumer service at the designated consumer touchpoint
  • Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
  • Support in developing and sustaining a positive working culture throughout the store

  Authorities

  Key Relationships

  • Consumers, Peers, Store Director, Consumer Experience Team

  Knowledge, Skills and Abilities

  • Must possess and consistently exhibit the competencies relative to the position
  • Excellent communication and networking skills and customer relationship management
  • Is confident in using various digital tools and applications as a method to best service the consumer
  • Has a good knowledge of or a background in sports or currently involved with a sports team/activity
  • Has a background in retail sales and/or in a customer service facing role
  • Possesses and displays motivation and excitement within the specialist area
  • Ability to work in demanding situations effectively without compromising their team’s success
  • Has good product knowledge of both Adidas & 3rd party products

  Requisite Education and Experience / Minimum Qualifications

  • Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism
  • Experience in managing high level retail image and delivering consumer in-store experience

• About the company

  Adidas AG is a German multinational corporation, founded and headquartered in Herzogenaurach, Germany, that designs and manufactures shoes, clothing and accessories.

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