NHS
Flexipool Admin / Receptionist
This job is now closed
Job Description
- Req#: B0084-25-0003?language=en&page=698&sort=publicationDateDesc
- Patient/ Customer facing work experience (ideally within General Practice/Primary Care)
- Educated to GCSE level or equivalent
- Strong IT skills, including use of Microsoft Office
- Excellent verbal and written communication skills
- Ability to work as part of a team
- Excellent time management and ability to work under pressure
- The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role, which may vary across practice locations.
- Patient/ Customer facing work experience (ideally within General Practice/Primary Care)
- Educated to GCSE level or equivalent
- Strong IT skills, including use of Microsoft Office
- Excellent verbal and written communication skills
- Ability to work as part of a team
- Excellent time management and ability to work under pressure
- The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role, which may vary across practice locations.
Job summary
This role is an exciting opportunity to work into the Newcastle GP Services (NGPS) Flexible Workforce Hub (Flexipool). Flexipool is a new and expanding active bank of clinical and non-clinical staff, covering multiple roles within General Practice. The aim of Flexipool is to provide flexible working into Primary Care, to cover planned leave, existing vacancies and short-notice unplanned absence across General Practice in Newcastle.
Joining the Flexipool team provides an opportunity to work into Primary Care across Newcastle in a way that suits you and your commitments, in addition to access to training, development and support. The Flexipool can act as a gateway into primary care if you are new to working in healthcare, or as a flexible working option if you work part time or have recently retired, and would like to stay involved and continue to develop your skills.
This role is offered on a 0 hours contract, and working hours are flexible and negotiable depending on your availability and practice vacancies. The job location will be varied across practices and services in Newcastle, and we will work with you to match an appropriate role to your location preferences. For further details, please see the job description, and if you have any questions about the role, please do not hesitate to contact us at: ngps.flexipool@nhs.net
This position is open to rolling recruitment, and therefore applicants may be contacted before the closing date.
Main duties of the job
Being adaptable, working well as a team and providing a positive patient experience are essential skills for the role of Admin / Receptionist.
As an Admin/Receptionist, you will work as part of a team to perform administrative tasks and provide excellent patient experience. Please see the job description for more information.
Benefits include: joining a forward thinking and friendly team, flexible working options across a range of locations in Newcastle, access to training and support, £50 bonus for your first 20 shifts worked, time and a half pay for Saturday Enhanced Access shifts, and holiday pay.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About us
Newcastle GP Services (NGPS) is the GP federation for Newcastle-upon-Tyne. We are a member organisation for 27 out of the 30 general practices in Newcastle. Our role is to support them to provide excellent clinical care and a positive patient experience.
Were a skilled team of non-clinicians and clinicians with significant experience working in healthcare. We help practices work at scale across Newcastle, providing targeted and effective patient care and innovative methods of working to improve quality and efficiency.
You can find out more about NGPS and the services we offer on our website here: https://newcastle-gp-services.co.uk/
Date posted
15 January 2025
Pay scheme
Other
Salary
£11.44 an hour
Contract
Bank
Working pattern
Flexible working
Reference number
B0084-25-0003
Job locations
Sites across Newcastle
Newcastle upon Tyne
Tyne & Wear
NE3 3PF
Job descriptionJob description
Job responsibilities
You will be responsible for administrative functions, including but not limited to:
Reception duties providing a positive patient experience, information, advice and signposting
Telephone receive and make telephone calls and respond to voicemails as required
Handling clinical specimens ensuring correct details and appropriate handover
Appointments use GP systems to book, manage and cancel appointments
Patient record management record all patient contacts and ensure timely and accurate data entry
Ensure escalation of issues or urgent clinical cases to the appropriate person
Patient administration and filing support patients with paperwork, registration and record management
Results use of clinical systems to respond to patient result requests
Printing, scanning and photocopying ensuring information is uploaded to records
Workflow processing letters and ensuring continuity of care
Patient tasks and emails/E-consults
Prescriptions including repeat prescriptions
General administrative duties
Handle sensitive and confidential information
Recognise and report issues relating to safeguarding vulnerable children and adults
Job responsibilities
You will be responsible for administrative functions, including but not limited to:
Reception duties providing a positive patient experience, information, advice and signposting
Telephone receive and make telephone calls and respond to voicemails as required
Handling clinical specimens ensuring correct details and appropriate handover
Appointments use GP systems to book, manage and cancel appointments
Patient record management record all patient contacts and ensure timely and accurate data entry
Ensure escalation of issues or urgent clinical cases to the appropriate person
Patient administration and filing support patients with paperwork, registration and record management
Results use of clinical systems to respond to patient result requests
Printing, scanning and photocopying ensuring information is uploaded to records
Workflow processing letters and ensuring continuity of care
Patient tasks and emails/E-consults
Prescriptions including repeat prescriptions
General administrative duties
Handle sensitive and confidential information
Recognise and report issues relating to safeguarding vulnerable children and adults
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Skills
Essential
Experience
Essential
Qualifications
Essential
Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Newcastle General Practice Services Ltd
Address
Sites across Newcastle
Newcastle upon Tyne
Tyne & Wear
NE3 3PF
Employer's website
https://www.newcastle-gp-services.co.uk (Opens in a new tab)
Employer details
Employer name
Newcastle General Practice Services Ltd
Address
Sites across Newcastle
Newcastle upon Tyne
Tyne & Wear
NE3 3PF
Employer's website
https://www.newcastle-gp-services.co.uk (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.