Florida Blue
Florida Blue - Member Care Specialist, Remote
This job is now closed
Job Description
- Req#: 34326
Employer Industry: Health Insurance Provider
Why Consider this Job Opportunity:
- Hourly pay up to $26
- Full-time remote opportunity with benefits and growth potential
- Comprehensive benefits package including health, dental, and vision plans, 401K, and personal time off
- Constant support and training provided
- Opportunity to assist members with inquiries and provide outstanding customer service
What to Expect (Job Responsibilities):
- Review member enrollment and claims history for accuracy
- Utilize company conversation strategy to provide exceptional customer service
- Research and resolve service-related inquiries promptly
- Use probing questions and critical thinking to assist members
- Take incoming calls from potential, new, and existing customers
What is Required (Qualifications):
- 2 years of customer service experience or equivalent
- 1 year of building collaborative relationships with customers, clients, and/or peers
- High school diploma or equivalent
- Stable high-speed internet and ability to commit to a 12-week training program
- Strong problem-solving and decision-making skills, empathy, and outstanding communication skills
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish or Creole
- Previous experience working with a health insurance company
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Florida Blue offers affordable health insurance plans to individuals, families, and businesses. Explore our medical, dental, and Medicare health care plans.
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