The Central Operations Team is seeking a highly skilled and motivated Logistics Specialist to support Central Flow initiative for Amazon Logistics in North America. A successful candidate will prioritize managing the customer experience and communicating with internal Amazon teams to deliver on operational objectives while being able to thrive in an ambiguous environment.

This role primarily supports our overnight operations. Shift times may vary, but will start between the hours of 9pm-6am PST.

Key Responsibilities:
- Coordinate the workflow of order across multiple processes.
- Manage flow across multiple delivery stations.
- Be responsible for communication with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
- Act as an advisor to the DS (Delivery Stations) operations and senior operations team based on their holistic view of work flow throughout the DS.
- Facilitate communication between multiple areas of the operation at the DS.
- Execute flow operations and communicate the Customer Experience risks and performance opportunities to DS operations in a standardized manner.

We are open to hiring candidates to work out of one of the following locations:

Tempe, AZ, USA- High school or equivalent diploma or equivalent professional or military experience
- 1+ year working in data analysis and formula creation in Microsoft Excel
- 1+ year working with Microsoft Outlook management and rule creation
- Key performance indicator (KPI) reporting experience in operations
- Demonstrated experience using data to drive root cause elimination and process improvement
- Ability to relocate, if necessary, and work out of AZA7 in Tempe, Arizona.
- Ability to work 40 hours/week and overtime as required
- Ability to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
- Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach


- Strong computer skills, including experience with transportation management systems and Microsoft Office
- Good teamwork mentality and ability to build trustworthy and supportive working relationships
- Strong logical thinker with analytical and problem-solving skills
- 2+ years of experience in customer support and/or distribution operations or transportation/dispatch
- Ability to learn quickly in a fast-paced environment
- A history of meeting/exceeding departmental goals
- Ability to thrive in an ambiguous environment, create project plans, and meet deadlines
- Track record of taking ownership and driving results
- Experience communicating with a diverse audience
- Ability to learn quickly in a fast-paced environment Amazon offers competitive packages, growth potential and a challenging and exciting work environment.



Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.