An excellent opportunity to apply your analytical expertise to support BC’s future

The Receivables Management Office (RMO), of the Ministry of Finance develops and manages the overall strategy and business procedures in the collection of delinquent accounts for all tax and non-tax programs, and loan portfolios overseen by the Ministry. The RMO continuously strives to develop and implement more effective policies, systems and business processes supporting the consolidation of debt portfolios, the consistent application of early intervention across collection portfolios, and the transfer of non-tax portfolios from other ministries to the Ministry of Finance. The Branch undertakes collection activities on behalf of all tax programs and non-tax programs assigned by client ministries to manage the revenue and obtain payment of outstanding amounts owed to the Province.

To oversee a large team of professionals in a contact centre environment delivering legal and collection support services for the Receivables Management Office.

Job Requirements:

• Grade 12 diploma, plus post-secondary courses in business administration or financial management or equivalent. Preference may be given to applicants with a Diploma or higher in these fields, or completion of Level 1 or 2 of the Financial Management Certificate Program.
• Minimum two (2) years’ experience supervising staff, preferably in a unionized environment.
• Minimum two (2) years’ experience working in a professional office in a call center environment delivering a high-volume of customer service.
• Minimum two (2) years’ experience with word processing, spreadsheets and other standard computer applications, including the MS Office suite of programs.
• Experience interpreting and applying legislation, regulations and/or policies.

Preference may be given to applicants with:

• Three (3) or more years experience working in a professional office in a call center environment delivering a high-volume of customer service.
• Collections experience.

For questions regarding this position, please contact Mickey.Prince@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work up to 5 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
CRC - A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.