• Job Description

  Req#: REF12867C

  Company Description

  
  

  For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

  
  

  Job Description

  
  

  What does INSPIRE offer you?

  During an 18-month period, you gain valuable leadership experience as a Supervisor (or equivalent) in Food and Beverage

  You have a customized INSPIRE Program Outline, with two types of structures:

  • Cross-exposure – Rotate between several teams across the assigned departments.
  • Specialization – Develop your expertise by working in one division, transferring between specific focuses.

  Other program features:

  • You can explore multiple teams to understand fundamentals of hospitality and your property’s operations
  • A Peer Ambassador helps you settle into your role, your responsibilities, and life as a hospitality professional
  • A Mentor guides your progress, allowing you to learn by example
  • A Property Project provides you with the opportunity to shine, showcasing your skillset, and innovative attributes
  • You can see a clear path to continuous improvement – through ongoing feedback. Checkpoints with your leadership team, ensuring you thrive in your program

  Responsibilities:

  Under the direct guidance and supervision of the F&B Outlet Manager, and within the limits of the established hotel policies, follows procedures of the Food and Beverage manual, assists in overseeing and directing all aspects of the restaurant.

  • Work with the leadership team to ensure the venues are an engaging workplace where the team can provide the highest level of hospitality to our guests
  • Continue to develop food and beverage knowledge and share with the team
  • Deal with any challenges on the floor as they may arise
  • Lead by example ensuring floor presence and a positive hospitable orientation
  • Ensure F&B quality checks are being consistently made
  • Ensure all opening and closing duties are completed to expectations
  • Ensure reservation tables are prepared and inform kitchen as well as staff of numbers
  • Floor management including: Send staff on breaks, Assign serving sections and Complete a detailed check of the dining room and stations
  • Ensure a high level of guest service and ensure all guests leave satisfied with their dining experience
  • Assist staff with closing procedures when necessary
  • Ensure communication in daily log book
  • Provide assistance to team members when necessary, acting as an expediter as well as assisting the hostess
  • Assist with monthly forecasts, weekly schedules, communication meetings, and month end comments for the department
  • Attend all meetings relating to the operation of the restaurant
  • Ensure a safe working environment for all staff
  • Ensure a complete understanding of health and safety regulations, fire regulations and evacuation procedures
  • Ensure all equipment is in good working order and all maintenance issues are addressed
  • Train, inform, reward and discipline staff when necessary
  • Motivate staff to contribute to the overall success of the department
  • Encourage teamwork and professionalism throughout the department
  • Implement relevant staff and guest suggestions
  • Ensure the smooth and efficient operation of the venue

  
  

  Qualifications

  
  

  Essential / highly desirable attributes:

  Are you ready to take on the challenge? We seek individuals who are passionate about people, with these skills and qualifications:

  • Minimum of 1-year cumulative experience in hospitality (within hotel environment, preferred) or a customer-service orientated
    environment (and/or experience in specific area you are applying);
  • Post-secondary education (i.e. bachelor’s, or master’s degree) in Hospitality or Business is an asset (However, applicants from all disciplines will be considered);
  • Desire to advance your hospitality career, with strong ability, engagement, and motivation;
  • Agile and works well in fast-paced environments, willing to learn and commit to a role;
  • Legal working eligibility in country you are applying, at this time we are unable to provide sponsorship
  • Effective communicator and must have excellent interpersonal skills
  • Previous supervisory experience required
  • Must be a goal oriented and motivated person

  Physical Aspects of Position include but are not limited to the following:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Constant kneeling, pushing, pulling, lifting
  • Frequent ascending or descending ladders, stairs and ramps

  Visa Requirements: Must already be legally permitted to work in Canada.

  Application and Recruitment Process

  • Complete online application including resume and cover letter
  • Complete automated candidate assessment prior to interviews (will be received following submission of application via email)
  • Round one interview with one member of Talent & Culture and/or F&B leadership team
  • Round two interviews with Executive recruitment and selection committee

  
  

  Additional Information

  
  

  Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

  Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

  These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

  If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

  What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Daily, complimentary meals in our staff cafeteria
  • Dry cleaning of your business attire provided
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities with national and international promotion opportunities. The sky is your limit

  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  Why work for Accor?

  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

  Note: Must already be legally entitled to work in Canada to be considered for the position

  
  

• About the company

  Accor SA is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties.

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