Cornerstone OnDemand
Food & Nutrition Services - Eligibility Caseworker I - Tiered Sign-On Bonus up to $5,000
This job is now closed
Job Description
- Req#: req7221
- Providing case management service by processing applications or reviews; determining initial or on-going eligibility for Food & Nutrition Services
- Entering all required data into computer systems (NCFast), to authorize benefits
- Referring household to outside community resources, if needed
- Maintaining thorough knowledge of all policies and procedures via training and keeping abreast of all policy changes
- Providing back-up for other caseworkers, and submitting accurate and timely documentation utilizing document management system (OnBase) for caseload management
- Attending required orientation and training
- High school degree or GED
- Two years of related experience
- Valid Driver's License and "safe" driving record
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
- Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
- Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
- Experience assessing the financial capabilities and need for financial assistance (e.g. Financial Counseling)
- Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
- Experience working with the homeless population
- Spanish language skills
- Adaptability
- Accountability and integrity
- Ability to apply complex policy to determine client budgets and proficient in calculating client budgets
- Strong Attention to detail
- Stress tolerance
- Customer Service oriented and values Client diversity
- Excellent Communication (verbally and written)
- Ability to utilize office requirement and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)
What You'll Be Doing
Families in Wake County need you to help lessen their food insecurities! As an Eligibility Caseworker I, you will work in our Economic & Social Services Division assigned to the Food & Nutrition Services (FNS) Program. You will be able to provide critical resources for eligible residents of Wake County.
Eligibility Caseworkers typically are assigned one function (applications/intakes or reviews) and one program; however, sometimes they are responsible for multiple programs or functions. They may interact extensively or minimally with the client – in person or on the phone – depending on the program and function. Our caseworkers are a team of professionals focused on agency goals and outcomes, working in a fast-paced environment with tight deadlines.
We offer an excellent compensation and benefits package, to include 5% toward a 401k, and a sign-on bonus for these positions! Need we say more? Come see why others want to live, work, and play in Wake County!
Primary duties include:We want you to succeed! So, we provide intensive training for all of our caseworkers – (i.e., program, systems, etc.). Formal training normally lasts approximately 2 months from its start date. Training requires testing in some areas, with a passing grade expectation of normally 80% upon completion of the program. Additionally, you would be expected to attend at least 90% of our new hire training. Training is mandatory, in-person, and is provided to assist in your success as a new employee.
About Our Team
Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience)
Beyond the Basics (Preferred Education and Experience)
How Will We Know You're 'The One'?
About This Position
Location: Human Services Center Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon-Fri 8:30am-5:15pm
Hiring Range: 19.64-24.94
Market Range: 18.47 - 31.40
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 5/17/2024
What Makes Wake Great
Equal Opportunity Statement
Background Check Statement
Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
About the company
Cornerstone OnDemand, Inc. is a cloud-based people development software provider headquartered in Santa Monica, California.