• Job Description

  Req#: 3cb03ac3-bdbd-4f8f-a59d-4b082b14b871

  About Community Action House

  
  

  Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

  
  

  In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

  
  

  Organizational budget: $9M-10M (inclusive of $5M in-kind support)

  Agency Size: 60-70 staff and 2,300+ annual volunteers

  
  

  Our Values

  Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here !

  - Radically Welcoming

  - Guest-Centered

  - Lead with Kindness

  - Curiosity-Driven

  - Always Improving

  - Collaborative by Design

  - Contagious Commitment

  - One Team

  
  

  Position Details

  Position Type: Part-time, Temporary, 18 hours/week

  Overtime Status: Non-Exempt

  Reports To: Food Club Manager

  Direct Reports: None

  Department: Food Access (Food Club, HEAL)

  Primary Location: Food Club & Opportunity Hub, plus travel to Mobile Market sites

  Position Term: This position is funded through June 2026, with potential for evaluation and renewal.

  Compensation & Benefits: $18 - $19.50 hourly

  
  

  Summary

  The Food Club Associate, Mobile Market is responsible for operations of our Mobile Market, which brings healthy food access out into the community. The Food Club Associate, Mobile Market delivers high-quality customer experience, while also inventory management, stocking and merchandising of products, route scheduling, driving and delivery. Additionally, this role leads and collaborates with volunteers. Basic conversational Spanish would be beneficial. This Associate role is an ambassador of Community Action House’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

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  Responsibilities & Essential Duties

  • Executes on day-to-day operations of the Mobile Market.
  • Schedule monthly routes with established site partners and drive a 14-foot insulated box truck.
  • Responsible for daily Market operations - including loading and setup, teardown and unloading, stocking and merchandising of products, and working with and managing the Point of Sale (PoS) system and technology systems of our business operations.
  • Work alongside and lead volunteers at Mobile Market stops.
  • Ensure safe transportation and storage of food.
  • Work independently to execute opening and closing procedures of the Food Club Mobile Market.
  • Work collaboratively with other teams to ensure adequate food inventory, supply storage and organization, and to generate and distribute promotional materials.
  • Ensures a positive guest experience while demonstrating our values in action.
  • Other duties as assigned.

  
  

  Supervision Received

  • Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations.

  
  

  Education & Experience

  • No prior experience required, although experience in community programming is preferred
  • High School Diploma required
  • Valid driver’s license (or ability to obtain)
  • Valid chauffeur’s license (or ability to obtain)
  • ServSafe Certification (or willingness to obtain)
  • Basic conversational Spanish proficiency desired

  
  

  Qualifications

  • Proven ability to take initiative, prioritize and manage multiple tasks independently.
  • Previous experience in direct community programming, with a particular focus on engaging low-income populations preferred.
  • Familiarity in Google Workspace preferred or willingness to learn.
  • Ability to use an Inventory and Point of Sale (POS) system preferred or willingness to learn.
  • Ability to work effectively in collaboration with diverse groups of people.
  • Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
  • A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
  • Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
  • Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

  
  

  Physical Requirements

  • Continuously move about work area
  • Continuously use hands/fingers to handle or feel
  • Continuously reach with hands and arms
  • Frequently ascend/descend (stairs/ladder/etc.)
  • Frequently bend, stoop, kneel, crouch, or crawl
  • Frequently use eyesight clarity/accuracy or visual perception
  • Frequently read and understand written word
  • Continuously drive a vehicle for work
  • Frequently operate computer and general office machines
  • Frequently work outside in variable weather conditions
  • Continuously operate machines: pallet jacks, box trucks
  • Continuously use ability to push, pull, and lift up to 50 pounds

  
  

  Other Factors

  • Access to consistent and reliable transportation
  • Evening hours occasionally, on a pre-scheduled basis
  • Weekend hours occasionally, on a pre-scheduled basis

  
  

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  Application

  Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

  
  

  Equal Opportunity Employer

  Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

  
  

  Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.

• About the company

  Please Join Us for the Future of Healthy Food Access: Food Club & Opportunity Center Learn More

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