• Job Description

  Req#: 202407-117018

  ****Multiple roles available****

  In this role, applicants would be employed through Magnit, the Managed Service Provider for Genentech's Contingent Workforce, to work on a Genentech assignment. Below are details about the assignment and Genentech.

  The Foundation Specialist (FS) evaluates patient eligibility for the Genentech Patient Foundation (GPF) and coordinates shipments of Genentech products to patients within program guidelines.

  The Senior FS is a front-line subject matter expert, provides guidance and support on complex cases, proactively monitors, supports, recommends and champions efforts to improve departmental processes and proactively offers additional assistance to peers and Leadership to deliver on key business objectives. They also effectively influence peers, other working groups across ASPS/Genentech, and management at all levels.

  The Foundation Specialist is an Individual Contributor who reports to an Access Solutions Senior Supervisor.

  Location

  Portland

  Key Responsibilities and Standards

  Patient and Customer Experience

  Constantly demonstrates empathy, patience, equity and attention to detail with customers, patients and peers while working collaboratively to address all issues having a direct, positive impact on the patient/customer experience.

  Impact

  Consistently achieves defined performance and quality metrics to achieve program goals.

  Manager / Team Connectivity

  Attends and prioritizes check ins, team meetings and side by sides on a mutually agreed upon (with direct manager) cadence. Reaches out as needed to direct manager (knows communication preferences).

  Personal and Professional Development

  Identifies opportunities for in role skill development and takes corresponding action. Supports project work when aligned to development goals as capacity allows.

  Recommended Skills and Experiences

  • Bachelor’s degree is preferred or equivalent experience

  • Reimbursement experience is preferred but not required.

  • A minimum of 3 years of reimbursement experience is preferred.

  Required Skills and Experiences

  • Ability to learn and apply aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules).

  • Exceptional attention to detail, critical thinking, and analytical skills with a proven ability to communicate effectively in both written and verbal format.

  • Effectively problem solves under pressure and prioritizes tasks to provide excellent customer service.

  • Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.

  • Demonstrates effective problem solving and excellent customer service.

  • Able to follow written Standard Operating Procedures.

  Relocation benefits are not available for this job posting.

  Business travel may be required to support business needs, and periodic mandatory overtime throughout the year may be required.

  This job requires you to be on the phone with customers and patients for the majority of your work day. You will also be required to look at a computer screen for the majority of your day.

  The expected salary range for this position based on the primary location of Portland is $30. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.

  *LI-MG1

  Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.

• About the company

  Genentech, Inc., is an American biotechnology corporation which became a subsidiary of Roche in 2009.

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