• Job Description

  Req#: 26391

  As a Fountain Worker, you will be responsible for excellent customer service ensuring an exceptional guest experience.

  Position: Full-Time
  Location: Gold Strike Casino - Tunica, MS

  Qualifications

  MINIMUM REQUIREMENTS:

  • One (1) year of experience as a food handler in a similar, high-volume, fast-paced restaurant.
  • One (1) year of experience of guest service experience.
  • Ability to work varied shifts, including weekends and holidays.

  KNOWLEDGE, SKILLS, AND ABILITIES:

  • Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies, and equipment.
  • Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators, coolers, slicers, and beverage machines.
  • Knowledge of health, safety, and sanitation regulations.
  • Basic computer skills and experience with varied Point of Sale (POS) systems.
  • Able to handle multiple types of information and/or perform multiple tasks.
  • Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.

  WORKING CONDITIONS:

  • This role includes frequent standing and bending.
  • Constant walking, reaching, balancing, and grasping items.
  • Lifting, carrying, and pushing up to 80 lbs.

  * This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.
  * This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.
  

  Responsibilities

  PRINCIPAL DUTIES AND RESPONSIBILITIES:

  
  • Take and place orders and serve and garnish food and drinks efficiently and accurately in the work area, as applicable.
  • Collect money, while following all proper cash handling and comp procedures.
  • Maintain the cleanliness, sanitation, and appearance of the front and back of house, clear tables, and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests.
  • Pack and complete orders as per guests' preference with any necessary condiments.
  • Properly label and date products per safety and sanitation procedures.
  • Perform opening and closing duties based on shift assignment.
  • Unload warehouse orders and stock the orders to designated storage maintaining organization, stocking and replenishing products as needed in workstation, counters, tables, etc.
  • Resolve guest complaints within the scope of authority; otherwise, refer the matter to management, and notify the supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Perform other job-related duties as requested.
  

• About the company

  See Players Club for full rules and details Spin and win at Cherokee Casino & Hotel West Siloam Springs. You'll find dozens of table games and 1,500 of your favorite electronic games in 50,000 square feet of action that's open 24/7. We also offer Te...

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