• Job Description

  Req#: JOBREQ00092372

  The Fragrance and Beauty(F&B) business is complex and competitive, with pressure coming both from traditional 3-axes brands and, more recently, from niche players. CHANEL has a strong dynamic launch and campaign plan across all three axes, while keeping strategic focus on long-term brand development.

  The Employee shall be responsible for consolidating and developing the positions of the Chanel brand for the Turkish Fragrance and Beauty market, in accordance with the sales and financial objectives defined by the Turkey General Manager.

  IN THIS METIER, WE ARE ENERGIZED BY:

  Defining the local F&B business strategy and ensure its Development

  • Contribute to the elaboration of the strategy for the Fragrance & Beauty Division for the market including distribution with the objective of reinforcing brand equity.
  • Building and implementing a medium-term and long-term business plan for retail, wholesale and e-business including operations.
  • Building and monitoring budgets
  • Managing forecasts and smooth flow of supply chain
  • Analysing profitability by account and POS
  • Understanding current and future business trends in the market, anticipate challenges and provide appropriate solutions with a focus on brand equity and retail excellence.
  • Working closely with the Marketing Manager to define priorities and putting in place excellent practices in trade, events, media, and other promotion activities in line with commercial priorities.
  • Responsible for delivering the retail opening plan locations and projects.

  Nourishing a client-centric team (with Retail, Wholesale, Marketing, and Learning teams)

  • Driving a client-centric culture to champion long term client engagement Team includes operations and training.
  • Setting high standards in all aspects of client service. At all times, ensuring that service provided is in line with company standards. Proactively partnering with Learning and operations team to address shortcomings in client service identified through client surveys or other feedback.

  Developing the network and activities

  • Ensuring the visibility and the Brand’s image are in line with CHANEL’s requirements throughout the network.
  • Managing performance and results of each sales network with request of corrective actions implementation when needed.

  Upholding the image of the brand

  • Animating commercial relationships with distributors and develop suitable partnerships.
  • Instilling an uncompromising culture in which image comes first.
  • Acting as role model / brand ambassador in terms of communication, behaviour whether with internal or external customers, thereby inspiring the teams to do the same.

  KEY PARTNERS:

  F&B Marketing, Finance, Human Resources teams, local market management. All F&B Europe departments.

  The WHAT - ESSENTIAL TECHNICAL KNOWLEDGE + SKILLS

  • You have a passion for management, client experience, and luxury cosmetics business.
  • As a people manager, you are engaging, communicative, performance minded and have a decisive strive for continuous improvement. You combine empathy with a strong focus on achieving results.
  • Business acumen, marketing skills, analytical capability, and ability to play the role of orchestrator by influencing as well as building trust amongst markets.
  • Client centricity – understanding client behaviour
  • You are a self-driven, positive, responsible person
  • Excellent communication skills with an ability to engage internal and external stakeholders effectively
  • High level of planning and organization skills.
  • You are trustworthy with a high degree of integrity and ethics
  • High level of knowledge of Office 365 programs.

  Position Requirements

  • University degree
  • You have min 5 years of management experience within the Luxury Cosmetics industry, FMCG.
  • Native speaking in Turkish
  • Fluent in English, good written and verbal communications skills. French would be an advantage.

  The HOW – VITAL BEHAVIOURS:

  • Demonstrate an affinity with and a passion for luxury cosmetics – either directly from the industry or via relevant Luxury or FMCG experience
  • Have the cultural and organizational sensitivity/agility to work closely and collaborate with each of the markets as well as with the F&B Division
  • Demonstrate Leadership and Communication skills despite remote management
  • Foster local empowerment and team development
  • Being comfortable in navigating complexity and supporting change on an ongoing basis
  • Building collaborative relationships and actively driving collaboration across teams in the area as well as with stakeholders
  • Always looking to learn from and help develop the people
  • Being knowledgeable about the history and rich culture of the brand.

  HOW WE CREATE AN IMPACT:

  We are leading the F&B Retail, Wholesale and Omni-channel network of the market with passion and professionalism to optimize their activities, their performances, to ensure their continued development in line with the strategy.

  The leadership in this role should be displayed through clear strategic thinking and by giving priority to people development as well as by being a role model in Chanel’s leadership attributes.

  We contribute to the Brand image performance by insisting on the quality of our distribution channels and the service we provide to clients.

  We contribute to the sustainability by infusing sustainability principles and implementing concrete actions in our business.

• About the company

  Enter the world of CHANEL and discover the latest in Fashion & Accessories, Eyewear, Fragrance, Skincare & Makeup, Fine Jewellery & Watches.

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