• Job Description

  Req#: 4489

  Overview

  InteLogix is seeking a Fraud Analyst to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

  Who we are:

  At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

  What’s the role about?

  If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

  In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

  What’s in it for YOU?

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  • Ability to work remotely
  • Early access to earned wages via PayActiv
  • Access up to 50% of earned wages (capped at $500 per pay period)

  Responsibilities

  • Analyze network traffic and orders to assess risk and mitigate fraud
  • Handle inbound calls regarding suspected fraud traffic, identify theft and credits
  • Make outgoing calls to follow-up on fraud orders and secure equipment
  • Review traffic patterns and orders for fraudulent activity
  • Create cases for customers and update order information related to fraud
  • Work on alarming cases from various fraud queues
  • Operate in a fast-paced environment requiring timely data analysis and decision making
  • Utilize system tools to close cases and prevent fraud loss
  • Manage multiple systems and fraud queues simultaneously
  • Manage high-volume workload to effectively mitigate fraud

  Qualifications

  What We Look for in a Candidate:

  • Must provide your own computer monitor, remaining equipment will be provided
  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Must have dedicated work space free of distraction
  • Excellent communication skills
  • Must have high-speed internet and ability to direct plug into ethernet portal
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Superb attendance, so you can be there when our customers need us
  • Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

  All job offers are contingent upon completion of a background check.

• About the company

  GC Services was founded in 1957. With just over 10,000 employees and 30+ locations. We welcome you!

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