• Job Description

  Req#: R-297136

  About this role:

  Wells Fargo is seeking a Fraud & Claims Operations Associate Manager in Consumer & Small Business Banking providing coverage for Remote Channel Deposit Verification. Learn more about our career areas and lines of business at wellsfargojobs.com.

  
  In this role, you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
  • Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims referrals.
  • Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service.
  • Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management.
  • Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations.
  • Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues.
  • Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience.
  • Manage allocation of people and financial resources for Fraud and Claims Operations
  • Mentor and guide talent development of direct reports and assist in hiring talent.

  
  Required Qualifications:

  • 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 1+ years Leadership experience

  
  Desired Qualifications:

  • Financial crimes experience

  • Ability to motivate and provide performance feedback to staff

  • Ability to supervise by distributing work and providing work direction

  • Knowledge and understanding of financial crime, fraud, or risk management

  • Ability to influence and collaborate at all internal organizational levels

  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills

  • Outstanding problem solving and decision-making skills

  • Excellent verbal, written, and interpersonal communication skills

  • Basic Microsoft Access skills

  • Strong attention to detail and accuracy skills

  • Experience coordinating multiple tasks within aggressive timeframes

  • Ability to take initiative and work independently with minimal supervision in a structured environment

  • Experience driving and leading organizational change in a dynamic environment

  • Management experience in a virtual or remote environment.

  • Project Management Experience

  • Detailed working knowledge of REG CC, UDA(A)P and appropriate depository regulations

  • Previous experience building strong high-performing teams

  
  Job Expectations:

  • This position will be located at one the posted locations in a hybrid model and other locations will not be considered. Posted locations: 1336 W Alameda Tempe, AZ OR 1525 W W.T. Harris Blvd. Charlotte, NC

  • Schedule: Sunday– Thursday 2:00PM-11:00PM EST (this position may be eligible for shift differential)

  • This position may require some holidays and overtime

  Locations:

  • 1336 W Alameda Tempe, AZ
  • 1525 W W.T. Harris Blvd. Charlotte, NC

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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