• Job Description

  Req#: R-299766

  About this role:

  At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

  Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

  Wells Fargo is seeking a Fraud and Claims Operations Consultant in Consumer & Small Business Banking. Learn more about our career areas and lines of business at wellsfargojobs.com.

  
  In this role, you will:

  • Participate in research and consultation, and complete root cause data of fraud and claims transactions, policy violations, and unusual situations with moderate to high risk
  • Identify opportunities for performing detailed examination to detect patterns, trends, anomalies, and schemes in both transactions and relationships within multiple businesses
  • Conduct investigative research using appropriate investigative techniques and exercise independent judgment to perform risk data and to provide input and recommendations for fraud and claims strategies
  • Present recommendations for resolving fraud risks, control failures in bank processes and procedures, and more complex cases
  • Exercise independent judgment while developing knowledge in projects and initiatives, or specialize in a particular type of fraud and claims
  • Collaborate and consult with management, business partners, colleagues, and internal customers

  
  Required Qualifications:

  • 2+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  
  Desired Qualifications:

  • Experience in Fraud & Claims collections and/or interpleaders
  • Experience in elder exploitation investigations
  • Fraud & Claims Investigations experience
  • Fraud & Claims Processing and Operations experience
  • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Strong analytical skills with high attention to detail and accuracy
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Solid creative and strategic thinking skills
  • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution.
  • Strong organizational, multi-tasking, and prioritizing skills

  Location:

  • This position will be located at 1525 W WT Harris Blvd Charlotte, NC
  • Candidate must live within a commutable distance of the address listed on the posting

  Job posting may be removed early due to volume of applicants.

  This position is not eligible for VISA sponsorship.

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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