This job is now closed
Job Description
- Req#: 210496031
- Conducting robust and independent investigations of complex claims of Fraud in line with Payment Service Regulations reaching the correct outcome
- Supporting scam victims with a focus on education & aftercare
- Review escalated Fraud Complaints putting the customer at the forefront of our decisions ensuring a fair outcome is achieved
- Provide a tailored service for our most vulnerable customers
- Engaging strongly with stakeholder
- Make decisions autonomously- knowing when to consult with Leaders and others on more complex issues when required
- Identify and escalate controls risks
- Experience in PSR (Payment Services Regulations) and CRM (Contingent Reimbursement Model code)
- Banking/Financial experience - UK Banking Risk/Fraud experience
- Knowledge of complaint handling and the Financial Ombudsman
- Be comfortable managing a heavy workload in various stages of completion with minimal supervision
- Have excellent communication skills
- Be customer obsessed- a passion to deliver first class service
Own and investigate complex Fraud cases to reach the right outcome for the customer and firm.
As a Fraud Case Investigator within our Fraud Operations with Chase, you will have a key focus on keeping our customers and our firm safe. We have hundreds of people working 24 hours a day to do just that, from spotting and discussing unusual activity on our customers’ accounts to recovering the proceeds of crime and stopping criminals in their tracks. Everyone in our team is proud to say they play a part in fighting crime and stopping funds getting into the hands of those that want to use them for hugely impacting crimes.
You will be a customer focused specialist, ready to progress your career in the Complex Fraud & Resolution function within Fraud Operations. The responsibilities of the Fraud Case Investigator will be to own Fraud Investigations ensuring the correct outcome is reached to protect both customers and the firm.
Job Responsibilities:
Required qualifications, capabilities, and skills:
#ICBCareers #ChaseUKCustomerServices
About the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.