Job Title: Fraud Chargeback Analyst
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

BUK & BX – All locations

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Introduction:

As a Barclays Chargeback and Dispute Representative, you will be interacting with customers who contact the bank regarding a billing error or are raising a dispute regarding a transaction posted to their credit card account. You will be involved in all initial stages of the dispute and chargeback lifecycle, including case initiation and evidence gathering, sales draft request, merchant contact and chargeback. You will routinely use case management tools and reports to actively review and maintain your caseloads, to ensure timely and accurate handling of customer inquiries.

What will you be doing?

• This role will be hands On “In Person Presence in US Timings of Approx. 6 PM to 4 AM IST
• This is a completely work in office ( Pune Office ) “Leadership of the team & Real Time availability of the analyst for US Stake-holder interactions in US Timings”. This is not a Remote Work from Home Assignment as it requires in Person Provision Office for the US Operations.
• The operations will have weekends working.
• Hybrid working after 6 months of acceptable performance
• You will be responsible for a high volume of caseloads, in some periods you will be actively managing up to 100 cases
• Maintaining departmental standards, across production, quality and aging
• Protecting our customer’s federal regulated consumer rights regarding billing error inquiries
• Determining chargeback rights available, in accordance with association regulations

What we’re looking for:

• Bachelor’s Degree or Equivalent Work Experience
• 1year experience in a Banking/Contact Center

Skills that will help you in the role:

• 1 year disputes or chargeback experience preferred
• Knowledge of credit card processing and of association (MasterCard/Visa/AMEX) chargeback regulations
• Strong analytical and problem solving skills
• Strong communication skills, both verbal and written
• Ability to multi-task and work under pressure
• Ability to work independently under minimal supervision
• Knowledge of association (MasterCard/ Visa/ AMEX) chargeback regulations
• Knowledge of Reg Z and Reg E

Where will you be working?
Pune


Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.