• Job Description

  Req#: 210466279

  Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?

  Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a Fraud Learning Specialist who will be a passionate Learning Experience specialist, with the ability to create industry-leading Fraud and Financial Crime content.

  
  Job Description

  As a Learning Designer, you will specialise in the Fraud and Financial Crime Learning area. If you are successful, we want you to bring your best self to work each day, encourage, develop, and create to provide a WOW service in a culture built for success. You will have to think ‘Outside the box’, problem solve and the desire to change, implement and own effective and engaging learning experiences.

  Job responsibilities:

  • Design learning content and experiences for new colleagues in our Fraud operations as well as established teams, working with key stakeholders using co-design principles to build learning that lands with impact and wows
  • Translate business requirements using learning and user analysis into the delivery of a range of multi-channel content and experiences
  • Deliver content in line with Chase's brand identity, values and tone of voice, with an excellent eye for detail, strong typography and layout skills across learning platforms and a wide range of media to support communication campaigns
  • Demonstrate a good level of creative flexibility to work as part of a team to storyboard, visualize and artwork creative material for a wide range of learning, campaign and event materials
  • Demonstrate adaptability to shifting priorities and strong problem-solving skill and be user centric with a real focus on 'out of the box thinking', understanding the customer, business and learner needs and considering this in everything you create
  • Have excellent communication skills and the ability to articulate and share our vision and goals
  • Provide hands on support post programme implementation and become a multi-channel expert across all platforms and stay connected with partner teams to ensure Training content is up to date and learning is continuous

  Required qualifications, capabilities, and skills

  • Fluency in German and English, written and spoken
  • Experience creating Learning and Development content within a Fraud or Financial Crime area
  • Excellent communication skills and the ability to impact and influence change within a global organisation
  • Ability to collaborate effectively within a matrixed environment
  • Self-directed, self-motivated and ability to work independently with organization, prioritization and a high level of attention to detail

  Preferred qualifications, capabilities and skills

  • Digitally Savvy across different learning platforms and delivery medians with strong experience and ability to create infographics, video, audio, interactive simulation, creative text design or animation, with excellent creative skills
  • Ability to interpret briefs and produce storyboards/wireframes
  • Knowledge of content creation tools such as Adobe Creative Cloud, Adobe Captivate, Articulate Storyline etc.

  #ICBCAREERS

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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